Grand Palladium Palace Resort Spa & Casino - All Inclusive

Majority of the staff were very friendly and helpful.

I did not like that. The numbers to your rooms were not located in a walkway entryway so you can easily identify where you're going nor was it highlighted. I did not like the fact that the bathroom had only a step up and walk into shower, which is not good for a person that has mobility issues. I was originally placed in a room when I walked out on the balcony I saw the side of the restaurant with workers bringing garbage and trash. The last thing that I did not like was I wasted $100 in a gift card at the hotel to purchase alcohol when I was told I would be able to bring it back as long as the seal Was not open. I found that to be incorrect and had to drop $149 in the trash during my return flight. I also was bitten by red ants taking pictures in front of the Indian restaurant. There's no sign that indicate you should be aware of red ant on the facility. My experience there was not that pleasant overall however they did not disclose. There was no elevator and that you would have to walk up to flights up steps, it was OK for me, but I assume there would've been an elevator the fact that they have housekeeping facilities on each floor where you constantly see cleaning cart is a take away from the property as well.

Location

The facility didn't have enough towels we were constantly waiting to shower.

Food was very good, but that is about all I can say was positive

Numerous issues with our room, had to change room and staff/hotel did not want to take ownership of the maintenance issues. They wanted to bribe us with another room, but tried to have me sign a form saying the problems were not their fault and that I could not sue them nor post any negative comments on social media!!! Their customer service is completely faulted and will not offer any refunds or discounts.

The gym

The pressure to sell everything, from massages, to day trips, to special dinners, to wines, to shared vacations. At least 20 different sales agents contact you a day to sell you something. One day one sales person contacted me asking why didn't I purchased from another one !!! Never again, they attacked even in the lounge chairs.