Modern Refurbished-1Bedroom 1Bathroom-Justicia

The location was the best, and that it was a quiet place - except Saturday ;-). The appartment had a large bed. The appartent was as expected. It looked just like the pictures had shown. You know when the curtains are closed in the pictures, it usually means there isn’t a nice view. We LIKED the apartment!! It was quiet and nice. We had everything we needed. It was positive that we also got keys, not only codes.

The check-in process was very stressful. I had followed every step when checking in digitally. Just a few hours before arriving, I received a message from Minty Stay, stating that they needed our passports, which I already had provided. There were a lot of communcation on whatsapp, with no possibilitye to call directly. The most stressful part was the slow response on WhatsApp - it was very slow - 20 minutes to respond every time...and no concrete solutions. When we arrived, we still hadn’t received the code to the door. I then sent a message through Booking and received the codes within minutes, probably directly from the owner. So, the issue was with the contact with Minty Stay, which did not work well enough. Beside the chech-in, Minty stay did their job. Just some details from the appartment: There were only two wine glasses, and they were very different in size—one was enormous, while the other was quite small. It would cost so little to fix this small detail. The sofa was small and not very comfortable.

Refubrished appartment, everything new and clean. Location is ok, 12 min from Gran Via, a few min from bars and restaurants. Responsive support team.

The bed is not comfortable, low quality mattress, poor pillows