Hotel & Residence Torino Centro - Stazione Porta Susa

Booking is an international leader in the industry, and for that reason I expect a level of coordination that matches its standards. In my case, the information regarding the issue I was facing, as well as my follow-up message, did not reach the hotel with the necessary speed. In situations like mine, where location and timing can be critical, I believe it is important that communication between Booking and its partner properties is as fast as possible, ideally within a few hours, in order to avoid inconvenience for the customer. I would also like to highlight the kindness and professionalism of the reception staff, who did everything possible to find a solution.

The luggage storage service should have a more controlled and secure system. It would be advisable for luggage to be handled directly by hotel staff, rather than being freely managed by guests. Not only with tags, but also with a clear registration system and a receipt for each customer, ideally supported by a more modern and structured process that ensures better traceability and security.

Sehr bequeme Lage und sehr gute Anbindung an die Stadt, da es sich in der Nähe der Porta Susa befindet. Das Hotelpersonal ist sehr freundlich.

Hôtel très bien situé aux portes de la gare, proche du centre ville et d'un glacier😁 Personnel souriant, agréable.

Pulizia. Gentilezza. Colazione ricchissima e ottima. Posizione