Staybridge Suites Houston - IAH Airport by IHG

Amount of space is decent for price

Had roaches in my room on the third floor, parking was very limited, location was not good at all. Had to wait over a month for me to receive my refund for my deposit after the staff had told me when leaving that I would get it in a few days. Called my bank, they said Staybridge had set the date for my funds to be released on 3/24/26 when I left the hotel on 2/27/26. Ridiculous

Location and cleanliness

Staff

The breakfast was good and room was spacious. Close to the airport which was convenient. Gym was decent and kitchen was well equipped.

The staff was kind but sometimes was not at front desk for long periods of time when I needed assistance. The pool was not open which was a big let down.

I did not like anything

The room I was given was unacceptable. It had a strong sewer smell, the room itself was dirty, the beds were only half made, and the linens were dingy. This was especially concerning considering I made my reservation two weeks prior to check-in. To make matters worse, the room appeared to be designated for a handicap guest. After speaking with management about the issue, I was informed that no other rooms were available. With my event scheduled to begin in less than an hour, I had to think quickly after being given such an awful room. Fortunately, I was able to secure another room at a nearby Staybridge Suites.

It was clean, and a smell in the room once we enter. Had to spray air fresher cause it smell like rain

It had a crack in the ceiling and in the kitchen the cabinet draw won’t stay close

The breakfast and just the overalll stay

Everything was fine

Good location, room was well divided between the bedroom and living room.

The sofa bed mattress was terrible, very hard, could feel all springs or boards, very uncomfortable night sleep.

We liked the kitchen and 2 private rooms.

The room needed updating and where the tile and carpet meet was pulled away and 2 of us stepped on tacks it was pretty shabby