Lux Livin' Apartments - Luxury 5 Bed Apartment Manchester City Centre

Working facilities, enough space for all of us to relax together with none of us feeling cramped. All clean and in good condition for us to enjoy our stay

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It was a shame as the apartment was lovely however not maintained at all please read below

Good morning I had booked this apartment for my 60th birthday so wanted somewhere in luxury and it to be special, I have never been so disappointed in my life, we paid for any early book in 12-3pm and arrived at 1.30pm to get in and hang our evening clothes up and found the apartment hadn’t even been cleaned please see attached photo’s I got hold of the person that runs it and he said he would get it sorted, towels and bedding on floors and the apartment a complete mess so we had to put of clothes and bags back into the car, Please see all these pictures as it was disgusting hygiene, soiled towels, holes in mattresses , broken beds and when you sat on it you fell in, we had to put towels in the holes in the bed to sleep (very uncomfortable, the water wouldn’t go down the sink as they were blocked so we had to clean them out, Under the beds after the clean which was way later than it should have been and wouldn’t have been done had I hadn’t complained to the owner was appalling (please see pictures) The kitchen area was terrible with pots in the sink so we had to put the dish washer on and empty drink bottles all over the place I have always booked through booking .com and have always been very happy however this one was terrible and classed as luxury and clearly wasn’t Could you please investigate this as I am looking for a refund Kind Regards, Anita Pickering

The property was clean and very spacious

The beds could do with being replaced, not the most comforting beds.

The property was beautiful and spacious and in a good location

I paid the deposit for the host to direct me to get the keys and I got to the key safe but there was no key. My family with 3 children of 10 weeks old, 1 year old, a 6 years old and my mum of over 70 years old were out there in the cold while I was trying to get keys to the apartment. I called and message the contact numbers provided and got no response for over 2 hours. After 2 hours of waiting in the cold before I was told someone was with the keys at the apartment cleaning it up. The service and the communication was very horrible. The apartment smelt horribly bad of alcohol like the previous users of the apartment were junkies and we had to stay in one room and wait another 1 hour for the apartment to get cleaned, making it a total of like 3 hours wait.

The lights in the hallway did not work, neither did any of the lights in the bedroom making it rather hard upon arrival. There was also a distinctive damp unpleasant smell in one of the bedrooms upon arrival including a strong smell of Weed in the kitchen. Under the bed in the bedroom with 2 beds was various items and a lot of mess, some of the items being an earring , a toothbrush and left over food.

The location

Was clean

Was okay

There apartments are so bad very bad experience when arrived someone was in the property

Everything