Gorgeous 15 Floor Grand Venetian

Overall it's a lovely property located in the Hotel Zone. The unit itself was very nice. Beautiful views, clean, nice floor plan, each room was spacious and sound proof - we didn't hear neighbors or anyone unless they were in the hallway or close to the door and even then not a lot of noise. It's secured, in a great area, easy to get to Costco, restaurants, shops and other markets, beaches and other zones. The pool areas and grounds were well kept and peaceful. Property staff were friendly..

The manager or contact for the unit, was responsive for texting but not helpful solving problems. She never told us how to get hot water to the bathrooms (hot water came on in the kitchen) even after multiple messages about it. Her replies were "i was there the day before you came and it was working". I even asked about the pilot light for the water heater and was told the technicians said it was on. We took cold/cool showers during our entire stay. Not helpful. We also never got the TVs to work properly in any of the bedroom or living room. We could turn on the TVs with the remotes by couldn't switch to different apps or stations with the remotes. One of us has subscriptions to Prime and Netflix but couldn't use them or cast to the TVs because the remotes didn't work properly and no instructions were provided. We tried switching batteries between remotes but nothing worked. When I asked our contact person, she said they were working before we came, but said she would bring new batteries by. She didn't but instead had someone leave a small bag of 4 unpackaged AAA batteries at the door while we were out because something came up for her and she couldn't come by. The batteries still didn't work. Not helpful. Also, the color of the security bracelets changed color from orange to purple on November 26, before our arrival in December. When I mentioned this to our contact she said the orange would still work but would see if she could get them changed. She didn't get them changed for the whole time we were there. Luckily there were no issues with the security team or staff about the bracelets. The day we left, I asked for a picture of the final meter read, to compare with the first meter read picture I received when arriving, she said she'd try to get it but didn't have it available by the time we left.

The location and view were top notch. This condo is wonderful, spacious, and comfortable. The maintenance and admin staff are very friendly and helpful. The pools and beach were very clean and enjoyable. The massages on the beach were the best I’ve ever had! The onsite restaurant was one of the best meals we had and the mall within walking distance is very nice!

Unfortunately, there is a night club below that is insanely loud. We’re talking ‘windows vibrating’ loud. There was something going on with the plumbing in one of the bathrooms that was pretty stinky, but they were kind enough to comp our electricity usage for the inconvenience. Hopefully they will be able to resolve after our stay. It would be nice to have wash cloths and dish towels. Be prepared to sign in to your own streaming services ;)

Excellent location with a beautiful view. Nicely furnished.

The condo size and the view from balcony was great, the beachfront location.

No hot water, only lukewarm, technician came to inspect but never fixed. The dishwasher was not bolted in....had to be careful when loading or unloading dishes because it would tip over. The music on Fri, Sat and Sunday from the club below was very loud until 9pm.

The apartment was great! Beautiful view, very spacious. They provided drinking water, towels, pots and pans, full dishes, the best coffee I’ve had in a long time, the list goes on and on.

I didn’t like having to leave at the end of our stay. Wish I could have spent the next 40 years there

The security from the property was great! The big patio to watch the whales and the sunset was perfect. The condo was very well appointed, towels, linens, kitchen made it feel like home!

The bar below the condo that played extremely loud music from noon to 10pm every night!! The ability for people to play music at the pool (sometimes very loud)and the non-compliance of the saving of the pool chairs of other guests.

The view was outstanding and we were able to watch dolphins, see humpback whales, and view the most incredible sunsets. The pools were great and we were always able to find pool chairs for our group.

The noise from the club down on the beach was nothing short than annoying.