BmyGuest - Santa Catarina's Loft

Maria met us with the keys and couldn't have been nicer. We didn't need to call her during the visit, but I felt sure she would have been responsive. Her English was great (important for my friend), and she didn't laugh at my Portuguese (helpful for my ego). The room was located right where we wanted to be, and was quiet at night. There were extra blankets, important for southern people visiting Porto. I noticed there were four (count them, four) heaters in case you're visiting in the winter. The windows were new, so they block sound and unwelcome drafts. There are also external shutters that we found convenient. In general, the space in the studio was well-used: a sleeping area, a place to eat, a small but decent kitchen, a place to put your luggage, a cleverly planned bath. The place was comfortable.

The room was really good. A few inexpensive items would make it great: a spatula for cooking eggs in the morning, paper towels, things like that. These are really minor issues given everything that was good about it.

Excellent location, on main shopping street but no noise at all. large and clean room. Furniture ikea style , but comfy bed. Good communication with office before arrival.

Kitchen utensils very poor, f.i. knives dont cut, frying pans unusable, only one wine glass (in the land of wine!) Wifi signal very weak, only reached the front door, not available in the living room. We reported this , the answer was : other customer did not have a problem.

The host was on site when we arrived; Maria is a fabulous host, she took time to explain the apartment, the location, the city and the attractions. We had a little issue; she was there quickly with the solution. The apartment is perfectly located, minutes for almost everything. Very comfortable and plenty of light, the front of the apartment is totally fenestrated. We loved our stay.

The only downside, if you like cooking the equipment is limited.

The apartment is very spacious; you get all the necessary equipment.

The shower space is narrow and the water flows out a bit slowly. Laundry detergent is not provided. One of the window shutters is broken.

There were problems every day at this accommodation. Although the staff was friendly, their responses were slow. However, the worst part was the attitude of the management company. Despite agreeing to refund a portion of the amount due to the issues with the accommodation, they did not respond to me or to Booking.com's requests.