Rockland Cottage, Manali - Centrally Heated & Air Cooled Premium Rooms

Room and view was excellent

View

Hotel facilities are not maintained and staff is very slow and rude

Nothing.

This property asked for an advance in order to confirm booking. Although it was booked through booking.com and it was confirmed via the website but still they emailed me requesting an advance payment and when I did not pay they should have ended up canceling it on their own but they did not. Cannot trust this property at all.

Location is good, facilities like air conditioners are well maintained

Female receptionist is very rude to the customer, cleaning facilities were poor , taste of food is passable.

Nice location Good looking property Nice room

Very badly managed. Poor food arrangements Under staffed

Nothing !!!!

I rarely write reviews, but my experience at this hotel was so appalling that I feel compelled to warn others. 1. Unacceptable Cleanliness: Upon entering the room, I was greeted by a musty odor and found the floors and linens to be stained. The bathroom had mold in the corners, and the towels were threadbare. 2. Poor Customer Service: The front desk staff were unprofessional and unhelpful. When I requested assistance with a broken air conditioner, they were dismissive and took hours to address the issue. 3. Misleading Advertising: The hotel advertised amenities that were either non-existent or inoperable. The promised Wi-Fi was slow and unreliable, and the "fitness center" was a small, outdated room with broken equipment. 4. Safety Concerns: I noticed that the exterior doors did not lock properly, and there was no visible security presence. This made me feel unsafe during my stay. 5. Overpriced for the Quality: Considering the condition of the hotel and the lack of services, the rates were exorbitant. I expected much more for the price I paid. In conclusion, this hotel failed to meet even basic standards of cleanliness, service, and safety. I would advise potential guests to avoid this establishment at all costs.