Nutfield Priory Hotel & Spa

The original building was so well kept and just looked fab

Nothing

The location, the welcome, the relaxing atmosphere, the handwritten anniversary card and chocolates (thank you!) and the beautiful, interesting building.

The welcome letter in the room referred to a stay in winter instead of summer, the bar service didn't come out onto the terrace, no slice of cucumber with the Hendrick's G&T, ripped parasols on terrace, garden not weeded, scaffolding, no fish knife for the lemon sole, old anniversary chocolates, pool too shallow.

Good selection of cold buffet and cooked to order hot food

No explanation of how lighting worked in hotel.

Everything was good, staff. Accommodation. Food, service

Bathroom had a Victorian feel to it.

Large comfy well appointed room. With everything you would need for a stay. Great supply of toiletries

Room numbers did not flow difficult to find rooms. I had to return to reception to be escorted as room so hard to find. Most rooms involved uneven step staircases. Bathroom clean, but dated