Svalbard Hotell | The Vault

Note this review is for Polfarenen as my booking was upgraded from the Vault, both hotels are under the same management. My room was spacious, with lots of hangers and hooks, perfect for winter coats, fleeces etc. I went in winter yet had to turn down the heating as the room was too warm! The bed was comfortable, and amenities including hairdryer were provided. Tea and coffee are included in the room, and if you run out you can wander down to the cosy reception area and help yourself to more. The staff were pleasant and helpful without being intrusive. Breakfast was standard buffet fare, comprising of Norwegian, Continental and English options. I liked that it was served from 7 - 10am, so you could have a sleep in if you wanted. Longyearbyen is a small town, so location is less important here. But the hotel is within 100 metres of the supermarket, mall and boutique shops. All tour operators will pick you up and drop you off at the hotel.

Shower pressure was hit and miss, depending on the time of day. Water was always warm though.

Znakomita lokalizacja. Czystość na najwyższym poziomie. Ciepłe, przytulne i gustownie urządzone pokoje. Życzliwi i sympatyczni pracownicy hotelu. Śniadania smaczne. Spory wybór potraw. Dużym plusem całodobowa dostępność kawy i herbaty w przytulnym kąciku wyposażonym w kominek opalany naturalnym drewnem. Miejsce warte polecenia! [Ta opinia dotyczy Svalbard Hotell Polfareren, bowiem w okresie naszego pobytu Svalbard Hotell The Vault był nieczynny].

Żadnych uwag.

Breakfast was excellent. The rooms/bathrooms were perfect.

The only thing I didn’t like was how warm the room was, but that is something I struggle with everywhere I go in most European hotels. I kept my window open the whole stay.

Frokosten var bra med passe godt utvalg. Brødet var litt tørt og hardt. Kunne vært ferskere.

The breakfast was good. The room was spacious. The shower was spacious enough. It was nice to have underfloor heating in the bathroom and the light came on automatically if you enter the bathroom.

We were placed in another hotel as the one I originally booked was closed. The new room was in another building and to get to reception and to eat breakfast, one had to cross the street. The WiFi was non-existent. They offered to move us the next day to another floor but in the same building as the WiFi 'may be better'. I feel they are very much aware of the fact that there is no WiFi on the first floor. Also, as there was no lift for guests, we had to use the service elevator. I feel it was easier for them to inconvenience 2 guests who were not part of a group than the people who were there as part of their New Year package.