The Lexington - Luxury Serviced Apartments City Centre - City and Waterfront views

Lokalizacja, pokój z super widokiem, wyposażenie i komfort łóżek, 2 lazienki, blisko do atrakcji i restauracji. Taras widokowy na dachu.

Problematyczny odbiór kluczy - odbiera się w innym miejscu ( sklepie) i człowiek wydający kompletnie nie chciał pomóc. Oddając można na szczęście zostawić klucze w pokoju

The view & location

Bed linen was not clean, no covers on duvets No toilet rolls in bathroom No cleaning products (ie dishcloth, tea towel, dishwasher tablet/washing up liquid) Broken equipment, no Ariel in tv Unable to get on wi fi Holes in bath towels No welcome pack (ie tea,coffee,milk,water). Supposed to be luxury apartments Broken furniture Crumbs under furniture cushions

The stay at the apartment was pretty good, gives you vibes of a luxury apartment, where you can see almost all the city from above. Would love to stay again in the future.

Some things I didn’t like about my stay was, I felt like the customer service was a bit STRICT about the stay, where they kept hovering over me about the check in and check out times, and to be honest I didn’t like that as I’m here to spend my holiday peacefully and not to feel the pressure. Another thing that was a disadvantage for me is that there was no AC at the apartment and some days it was really hot even if the apartment has like two fans, but it doesn’t change much. The last thing was to collect and drop the key, as a guest I thought I will get the key to the apartment at the same location of the apartment, but the case here was different, I was forced to walk at least 30 min away from the apartment to just collect the key from a grocery store, same when checking out, that was a disadvantage for me.

The views from all the rooms were amazing. The beds were comfortable and my son liked the use of the gym. Sainsburys local 2 min walk away .is a bonus. The text service to help with problems very quick to respond and to try to resolve.

There were a number of issues with the apartment. Toilet hadn't been cleaned prior to arrival. And one of the kitchen cupboard doors was hanging off its hinges. Mould around the shower screen not expected in luxury apartment. Shower cubicle very slippery and water couldn't be regulated to a cool temperature. Dishwasher didn't work. Washing up bowl in cupboard mouldy. There were no glasses in the apartment but some were brought to apartment next day after sending message to the team. Bedroom window didn't fully close so traffic noise could be heard at night. Some of the safety catches on the windows didn't work. Inspection happened at 9am on Fri morning without any prior warning to us. The key pick up and drop off is not at the apartment but about a 15 min walk away which may be a problem to some people.

This is a clean, well furnished and well appointed flat by the Liverpool docks. We really loved the views and the building.

The communication with the owner was very muddled. Instead of simply contacting me through booking.com they contacted me through WhatsApp, a call, text and on another independent web platform that they mandated I register on. I asked them to simply use booking.com but they would not. As a result we were given two different flat numbers, on different floors. It was a bit of a confusing check in. I paid for a late check out (£40) but there was confusion as to whether it was at 12 or 12.30, with no way of checking. I also didn’t love that you have to pick up and return the keys at a newsagents which is 15 minutes away from the actual apartment. It’s quite inconvenient when you have suitcases.

Breakfast was self catering but there's a brilliant cafe next door Moose Coffee, Modern apartment with all necessary facilities and amazing city views from the 31st floor :-), very fast lifts to floor 31.

The weather! The apartment was great.

The apartment was lovely, well maintained and furnished. All essential items available terrific views. Access lift available at front fir wheel chair users and shifting of heavy items for tenants. A lot of young students in building who were very friendly and helpful.

Key pick up is a bit of a nuisance, especially when it could of been facilitated by the reception. One key is really time consuming as you can't leave the apartment alone. This proved difficult when I get up early and like to go for a walk, my husband usually wakes later but can't leave as you need the key fob to access the lifts. The building is non smoking which is fine, but even when I did have a cigarette outside I was asked to move to the far side of the building in 50mph winds, maybe a facility rather than condemnation would be a better fit. The gym terrace and lifts certainly have an issue with the smell of cannabis users, hangs heavy around the building. Just because of the location it is extremely windy being on the dock front but walk into the town there is no wind so it is strictly location. The lifts are fast and smooth but very snappy as the close very fast and most people I met in them had been snagged by the doors, they have the nickname ,the crocodile, as they're so snappy. The moda reception staff were lovely and helpful as I hadn't the strength to open the reception door to lifts as it's stuck in a bit of a vacuum due to wind suction from the lift channel. The moda manager, not so friendly, but not enough to let him bother me, bit of a jobsworth image guy!