Capital M Sapphire Line 1 bed by YourHostNairobi

excellent accomodation as usual

Most things

The location and the amenities

All was good

Nothing

Actually the place is acceptable. But please be cautious of the 70usd deposit!!!! Once charged it might take an only-god-knows period to give it back. Who knows whatever reason! In my case it’s like 20days after checkout. What they did really destroyed my good memory for this city. If this disturbs you, better find another place.(just kind reminder

The host was superb ; reception staffs exceptional throughout the stay .

No airconditioning ; additional charges for cleaning

Decent property. Great location.

YourHost asked for a $70 deposit (extra cost outside the booking fees on Booking.com). Despite indicating on their profile that the deposit is to be refunded in 7 days after checkout, they failed to do so and only refunded after almost 3 weeks and after multiple reminders.

Good location. Good view. Just One of the staff Alex was great

They don't clean the place, change sheets . I've stayed here for nearly a week and they want to charge extra for cleaning, and another extra fee for changing sheets and towels. This is completely unacceptable. It's basic things that have to be taken care of . If I checked out and re checked in again, they would need to reclean anyway. So charging extra fees is really unfair