Capital M Sapphire Line 1 bed by YourHostNairobi

Location, center of westlands, and a nice restaurant and coffee shop in same complex at the ground floor

Late check in, ongoing construction work opposite the building, high charges for something as basic as a broken glass cup ($5 charged)

Security

It was relatively clean.

They kept harassing me for a security deposit, which was not included in the original charge.

The units were spacious and modern. House keeping was doing a good job of cleaning.

Check-in was very tedious: At first, the location was shared only by street address and the driver had trouble finding it. The phone number that was shared didn't pick up for clarifications. The security guards refused access at first, because there was no guest registration. After some time, the security guards helped with registration. This way, it was possible to get to the front desk for check-in. They asked for 70 USD security deposit which was not listed anywhere in the booking information. Instead of making a reservation to hold payment on the credit card, they deducted the amount in full immediately. Later, front desk staff gave the floor number, but didn't give a key card to activate the elevator.. The pool was a poorly cleaned indoor pool on the top floor. The "lounge" was a neglected room next to the pool. Not hot water in the shower. Upon inquiring, the information was that "that's normal". Scam warning: Shortly before check-out, information was given that the security deposit would be returned in full, but it could take a few weeks to process. It was never returned. When inquiring about it, it was claimed that we had caused damages of 80 USD.