The Greenwood, Tezpur

Property was good

I had booked this property for my father and paid the necessary payment during booking. During check in process the person at reception checked the booking and informed that payment was already done. After check out process, the person at reception and another staff literally chased my father and called him up numerous times saying he did not pay, which was very humiliating. After my dather went back they checked the system and said that everything was okay and they had the payment. They need to give proper training to their staff so that these kind of issues dont arise. Their staff needs to know how to check the system for payments and not create unnecessary drama.

Location, food

Hotel facilities and service

The staff are warm and nice. Rooms are moderately well-kept, but they lack basic amenities.

Upper management is incompetent because the hotel lacks the 4-star ambience and trappings. I need to mention that the gentleman at the front desk, most probably, on purpose addressed me as a Mr Perhaps it's because I am a transgender woman. The restaurant always forgets to send cutlery with the food. It really fascinates me that this happens inside a 4-star hotel.

Nothing.

The young lady at reception had no clue what was what. The room had no hot water, drawer knobs were missing, and only half a roll of toilet paper was available. In-room dining either wouldn't take calls or would take ages to answer. I had to go down myself to order lunch and breakfast, as there was no answer from in-room dining. The order was messed up. They did not have basic breakfast items such as sausages or bacon. I asked for an omelette, and I was sent three hard-boiled eggs. No proper cutlery. The only good review I would give is for the bell boy and the waiters and waitresses. The management staff were arrogant and would disassociate themselves. My room nummber was 110.

Room was good and clean, they also provided an extra bedding which was comfortable. The staff was courteous but need some more training to work and accommodate guest under pressure situations

The location was on highway and due to an ongoing destination wedding the staff were completely busy. Also the next morning when we asked for Black Tea, the staff flatly refused to provide the same and the tone was also not good