Casa Ceiba Huatulco - Adults Only

The privacy

The location

We liked the view; our room was spacious, huge deck, quiet, great staff. L

The fruit plates were very appetizing and tasty. There was more than enough every morning. Also, there were a variety of other breakfasts available for a very reasonable charge. The very best part of Casa Ceiba is Rosie and her daughter Paula. I’ve never met two people who were so caring and willing to help with anything. I will terribly miss them and their sweet smiles and personalities. Lunches and dinners were also very good and very reasonably priced. As been Said in many other reviews, the views are beautiful, but do be aware that going to the actual beach and ocean is not as simplistic as it seems. They are definitely not beachfront.

A few things could have made the trip better: A little more variety in the breakfast plates Awareness previously that to go to the beach was not as easy as we expected Everything else was great

Very quiet

Storage in the rooms could be a bit better, hooks/shelf in the bathroom would have been nice, a wardrobe or closet for 2 people would be great

The hotel is absolutely beautiful with wonderful views, there are a small number of rooms so it never felt crowded, often when we were in the pool we were the only ones in there even though the hotel was fully booked. Rooms were comfortable and clean and well equipped. Although the property is not close to the town center, this isn’t an issue as taxis are easy to arrange and it’s a 10 min drive.

The cocktails on the first day were great and then the next few days were made by someone different and looked completely different and tasted terrible (didn’t even finish them) so I think there needs to be some consistency regarding who is making drinks and the quality.

The location and views are amazing. The rooms are great. Clean large

There is nothing we did not like. The only feedback that can be provided to the owners as this is their issue. The staff are very kind. The younger staff need to be trained on customer service. Rosy , Venessa, Ludo great. The young kids need training lacked attention to detail. Service is slow. The pool and bar service is not great. From a business perspective they would make more money if they came around every 20 mins. Bar service is important Send your staff to Otto for service training. That being said the people are so kind.

Staff was nice, but didn’t make suggestions about local beaches and how to get there. Or other restaurant options. All in all not informed about how to make the stay more enjoyable.

Unclear from description that there’s no beach. There is iffy access through another unfriendly hotel 2 blocks away, and we had to walk down treacherous steps to get to the beach one day because hotel said no to entering through their entrance. Beach is pretty small and we were not allowed to sit on the chaises. Food and drinks were poor at the hotel.

Very peaceful, amazing staff! Great food. Special thanks to Ludo, Rosey, Paula😊