Golden Sands & Winkups

everything was lovely

liked everything

Dawn our 'host' was so lovely to chat to. The caravan was perfect, clean, comfy beds..everything in the caravan you would need and more. And soooo dog friendly..from being okay with dogs being allowed everywhere to the bowls AND a box of dog toys...a perfect couple days away ( although a sad time due to the visit being for my dad's funeral..) we couldn't have asked for a more genuine lady host

Great location and onsite entertainment for kids, properly was clean and spacious felt really at home

Nothing everything was perfect

Location is good

Upon arrival, we found several serious issues that made our stay extremely uncomfortable and disappointing: - The rooms and surfaces were not clean with pet hairs. - No sanitisation appeared to have been carried out. - There were leftover items in both the fridge and freezer from previous occupier. - The caravan was booked for 7 people, yet there were insufficient duvets and towels, and no proper arrangements had been made for the full number of guests. - There were no instructions or guide provided on how to operate the boiler or stove. - The gas line was turned off, and we struggled for a long time to locate the gas valve. - The boiler displayed an ignition problem, which was caused by the gas valve being closed. This caused significant inconvenience and distress, especially as we were unaware of where the valve was located. These issues indicate a lack of proper cleaning, preparation, and basic safety checks before the caravan was handed over to us. This fell well below the standard we reasonably expected.

Very good location.

The caravan was extremely comfortable and clean. The amenities in and around Rhyl were great and the Grandchildren had great fun!

The weather was pretty poor! 🤣 Everything else was great!

As feedback, we were extremely disappointed with the service. As I do appreciate it wasn’t your caravan, I would have expected you to check and make sure the caravan is in acceptable condition and has all the necessary stuff you would expect to find.. it wouldn’t be acceptable, as a guest, to find a shit in the middle of the property and get the excuse from the person offering the service as: is not my caravan, i am not responsible for it. My expectation is: I pay and to get what I paid for, no matter the circumstances. Anyway.. if it was me, i would have been very apoplectic and I would have made sure am coming or calling the next day to ask what else is missing and to bring whatever needed for my quests that paid money that have worked hard to gain.. There was no toilet paper, no towels at all, one of the single bed was basically bent on one side so we struggled with our sleep, the wifi was not working (password wrong or something). On top of this, the double bed was disgusting to look at as someone slept in it, leaving hair and bodily fluids in it. The bedding that supposed to be clean looked like whoever cleaned then had no facilities to proper wash and dry as there were hair and other stains that looked as it was dried outside and stained of birds shit. This was the worst stay of all, not to mention that the caravan we initially booked wasn’t advertised as decorated at all. I would have expected in this circumstances to have some degree of decoration (small decorations and subtle) but not like full of decoration going on the exaggerated side.. at least please put in the description for people to know that certain dates you have the caravans decorated as hell, so people knows what to expect. I don’t care you have to pay to make changes to your advertisement. It is your business and you should make sure your clients are happy and aware of the state of your properties you’re booking out.