Ocean Edge Suites & Hotel Colombo

Canals, fishing men, churches, temples,diet.

My age not my shoes

Good location to stay in city area in colombo Easy and near

Good secured and comfortable

Nice location and pleasant environment

Nice and comfortable

Nothing

## Disappointing Stay at Ocean Edge Suites & Hotel Colombo - Avoid Until Major Improvements This review is for Ocean Edge Suites & Hotel Colombo, where we recently stayed from **November 7th, 2024 to November 8th, 2024**. Unfortunately, our experience fell far short of the luxurious 4-star hotel advertised online. **False Advertising and Room Downgrade:** Upon arrival, we were **not informed** that the Panorama Suite we booked wouldn't be available. Instead, they placed us in a significantly downgraded room with a price difference they refused to acknowledge. The hotel's pictures on Booking.com are wildly misleading compared to the actual state of the property. **After inquiring**, they told us we received a different room because the Panorama Suite wasn't suitable for a child due to heat (an excuse that doesn't hold water). **Poor Maintenance and Hygiene:** The entire hotel, including our room, lacked proper maintenance. Cobwebs hung in the dimly lit bathroom, and dust covered most surfaces. The experience was further marred by a potential roach sighting in the night. Bath towels were old and worn out, and **no hand/face towels or room slippers were provided**. **Advertised amenities were missing** as well. They did not provide a baby cot, and their version of a "sofa bed" was far from comfortable (picture attached). The extra bed had dusty and rusted metal legs, and the TV from the living area was missing entirely. We were hesitant to even open the curtains for fear of more dust falling into the room. [You can upload a picture of the "sofa bed" here if you have one] **Unhelpful Staff and Unsanitary Breakfast:** The staff were unhelpful in addressing our concerns about the downgraded room. They offered no apologies or solutions, only excuses. The breakfast buffet was another low point. The food was unappetizing, with flies hovering over everything.

The room was very smelly and looked like the carpets were never cleaned. Cockroaches were in the bartroom made kids scared. The family room was not sapce enough for 2adults and 2 kids.

Room has a sea view 😍

The rate quoted was excluding taxes