Luxury Double & Single Rooms with En-suite Private bathroom in City Centre Stoke on Trent

Access to the dryer for clothes and washing machines

Extremely dishonest practices and a serious lack of professionalism. I am deeply disappointed with both the booking process and the stay at this property. The most serious issue was the requirement to send a scan of my ID after making a non-refundable payment, something that was never clearly stated in advance. I only received this demand after my reservation was confirmed by Booking.com, which gave me a false sense of security that everything had been properly arranged. The property owner began to insist – persistently and inappropriately – that I neee send a scan of my ID outside of Booking’s platform, via private email or WhatsApp. I wrote that I can show proof in place- but it was unanswered. No attempt to help the object to confirm my identity in a different way. This is completely unprofessional and unacceptable in terms of data protection. Even though I sent the document several times through the official Booking contact form, I received conflicting and misleading responses: first that the message hadn’t arrived, then that the email was invalid, and finally that the message was received without the attachment. Under pressure and afraid of losing my booking and what is more important MY MONEY, I was forced to send the scan via WhatsApp. This is entirely unacceptable and raises serious concerns about the safety of guests’ personal data. In addition, before I even arrived, the owner asked me to leave a 10/10 review – something completely inappropriate and unethical. Quote: "Also, please don’t forget to give us a great 10 Star review." Congratulations on the confidence and uniqueness and luxurious of this object! The property itself is far from what can be called “luxury.” The frying pan and saucepan were badly damaged and unusable. The dishwashing liquid was almost transparent – clearly watered down. Worst of all, the bedding was visibly unwashed – heavily creased and unpleasant to the touch.

It was warm ,quiet,kitchen facilities,en suite bathroom ,good 16 night stay while working in the area

Environment and facilities

Nothing

Comfortable bed good facilities

Not that close to city centre had to use bus & taxis

The property was easy to locate and is also clean and well kept. Sujoy was of great assistance and patiently addresses my requests within minutes of reaching out to him. I will definitely love to visit the property again as their services are highly recommendable.

Nothing

It’s a scam.

It was reachable to everything you needed. There were some problems from my side regarding the keys but sujoy handled it really well

En-suite ( room had an attached bathroom ) and clean shared kitchen.

The window blinds were not covering it fully. So every passer could see inside. No close access to grocery store or restaurants. Long walk to the hospital Area isn’t well reputed at all. Whole night I could hear multiple police cars with sirens on. Bedding : Anyone could feel the springs in the mattress.