Sands Motel By OYO El Paso near Airport

It was a great place, but nothing like the pictures

The part I didn't like is that you pay the full amount and they ask for cash so they can give you the key and then when you return the key they give you back the money. But when you're making the reservation, they don't tell you that.q

There was no hot water in the shower, the owner came and showed me hot water in room next door, but our room none. I asked please give us that room, he said in the morning. Next day we went out, and returned about 12pm and the owner said no other room. The room was good he said, he said give heater time to heat water. We ran the water for about 10 minutes. I left the hotel and went somewhere else. I have been using this service for years and I want to be treated with respect. This hotel should not be part of Hotels.com list because of poor customer service. All he wanted was more money. You get what you pay for, I was told, but these are basics you need, especially in the middle of winter. I've many other hotels that accommodate me with no problem. The pictures I share show an empty hotel, and room #2 next to mine had really hot water and the owner did not give it to us.

The smoking room could use some remodeling.

Nothing

Sands Motel in El Paso TX backs up to a large oil refinery, look at it on a satellite map. My room had a filthy stained couch, torn carpets and hair in sheets. Desk staff were polite about everything, but this motel is cheapest and has a no-refund policy for reasons, Exterior looks fine.