Great Fosters - Near Windsor

The exterior is lovely. The pool and grounds really picturesque.

Did not have the ambiance or guest services of a 5* hotel. Quite shockingly poor reception at check in. We were told all the family rooms were sold out, however we only saw one other child on the property. We did not realized the main hotel did not have air con, and thankfully we were moved to adjoining rooms in another part of the property. No special activities or welcome for the children as advertised on the website (activities, picnics, small bathrobes). Limited hours for children at the pool and we were told the children could not keep jumping into the water, despite them trying to carefully not splash others. Not a family friendly or fun/relaxed environment for parents. Our older children were playing during children’s pool hours. Seems like the hotel is currently under poor management. Very young, very limited staff expected to carry out a luxury experience for guests seems unfair. Food and drinks were underwhelming, especially for the price, and service was very slow. While some of the staff was engaging, most walked past us looking very stressed. We made reservations for dinner under the impression things were very full, only to arrive and see many empty tables. We were looking forward to a special stay and this location didn’t meet the mark.

Lovely setting, helpful staff, relaxing.

Height of summer and room was light a sauna. Didn’t sleep a wink.

The hotel building and grounds are exceptional. We had a beautiful suite and gorgeous linen on the bed and towels in the bathroom.

In our 5 star hotel you expect the little extras- evening turn down service, staff pre-empting your needs in the restaurant and bar. These aspects we felt were missing.

Reception staff are useless and rude

room

Stylish and luxurious, beautiful grounds and stunning food. Service was excellent and the rooms are absolutely gorgeous. Well worth it for a special occasion.

The outdoor pool which looked fab wasn’t open.