Sunway Sanctuary - Seniors Hotel & Residences

Location

Front counter Admin customer service not allow early check in (12pm), instead asking 2pm. But that time we arrive the time 2pm sharply, she asking us wait for it. That time I realised there have ready room but the malay young staff with tudong look like giving to another guest who talk to her softly, this is NOT FAIR as the staff cannot be favouritsm. At last we argue with them then get check in the room finally. May I ask ur service improvement possible this way? Too sad and so rigid the staff treat the guest.

breakfast was ok but different than in the describtion

needed to change the room because aircon not working only the Singapore standard power plugs in the room no universial. can not charge or use

I like everything about the hotel especially the cleanliness and the spacious of the room.

None

Location was great to malls and university; breakfast was decent.

1. Housekeeping was not thorough (extended my stay for 6 nights) - amenities and toiletries were not replenished and I had to call for these items, rubbish bin was not emptied on one of the days, fan was not working on the first night and could only be repaired the following morning. 2. Housekeeping doing their rounds could be more considerate of guests who are resting or working in the room from 9am - 1pm. Staff were heard chattering away loudly. 3. Water pressure was a bit weak on 21st floor.