The Bel Air Hotel

My reservation turned out to be a bait and switch. I never experienced such mayhem. Do not trust the pictures; the hotel is undergoing major construction. Security on his phone in the daytime for the most part. Elevator shafts are exposed, rooms need repairs, ceilings are dangerously low, and the kitchen is non-functional. The manager promised compensation but directed me to call Expedia. The hotel never answered their phone. Customers, please beware.

Staffing was great, we started off to some hiccups but they werr quickly resolved by the hotel manager Twari with the help of front desk associate Josiah. I met Robin as well which was definitely a great help and Chanel. There was another woman i cant remember her name. She was abit heavy set, she privided good information that i needed. Thanks to the staff at Bel Air hotel, ill more than likely consider coming back for another stay.

The way to communicate with staff can improve by telephone being installed in every room of the hotel An area should be set aside for guests to sit and have breakfast. Positive- the interior of the hotel/ rooms were clean

I just did not like that the elevator was not in operation. Great and very helpful front Desk staff.

This is a new property but currently incomplete. Lift not yet installed, rooftop restaurant and pool not completed, outside grounds still a worksite. On that basis it is hard to be too negative. That said, at minimum the cable tv should be installed and operational - being limited to You Tube is just not appropriate. My room itself was adequate, the shower was fine and the bed comfortable enough. Bed side lamps would be useful and some hanging space for clothes. The breakfast selection consisted of cold sandwiches, fried eggs etc which had to be heated in the microwave. This is inadequate and needs improvement. The staff were friendly and helpful. Supermarket is around the corner a few minutes walk, as well as a few fast food options.

Poor

The front dest staff especially Robin.

Property itself was great for rest and quietness but view of building opposite was unfortunate. No fault of hotel though.

The owner and staff was very courteous and helpful. The hotel was comfortable,clean and the water pressure was excellent. Thank you Bel air Hotel will visit again soon.

The experience should be improved when the ongoing construction is completed.