MUSA Lago di Como

Beautiful views from the hotel room. Amazing food.

Fantastic location!! Absolutely great staff...and a dinner to die for :) (Sampling of vegetarian dishes).

The only thing was that we informed the breakfast waitress that we were in a hurry, but still had to wait 50 minutes for a simple (but delicious and beautiful) breakfast.

Small and boutique away from the craziness. Ferry stop in front of hotel (but prepare for ferries to be full!)

They had a wedding on our last night which was an outside booking. The wedding party took over the whole hotel until late which meant that residents could not use the outside terrace or restaurant. This left us with only our room. There was no warning of this. They essentially sold the hotel twice - once for the residents and once for the wedding. Unacceptable in a five star hotel.

We loved the position and that it was not touristy. There was a gorgeous restaurant on the lake within walking distance

The property lacked atmosphere. The staff were not forthcoming with information. They were also austere and at times didn’t listen. They were also non apologetic for their errors

Nice views from the lobby and room. Food was interesting and quite good. Very comfortable bed.

Staff was indifferent and barely acknowledged our existence. Staff simply hid behind desks and bars, not fixing obvious problems. This was common with front desk, bar, concierge. Pool area was dirty and unkept. Towels were everywhere with dirty dishes and food on 3 tables. There was no security policing of the pool where an extremely intoxicated man was a danger to himself, as well as scaring away others due to his behavior. The bar area had uncleared tables sitting for hours, as did the outside patio. Rooms are not well insulated. We could hear footsteps, doors, people in the hallway all night. Our room was not clean on arrival with a dirty diaper left in the bathroom. Mini fridge did not work.

The best place to stay in come if you want to enjoy the lake away from the tourist madness.

The location of MUSA is stunning and I loved the fact that it is a small, boutique style hotel rather than a big chain hotel. The staff were all really friendly and helpful, especially bringing extra pillows and towels to our room upon request. The food was great and the pool area was nice. Overall, we really enjoyed our stay.

I didn’t realise that MUSA is an hour and a half drive from Milan Linate airport, this cut down our time for relaxation on the last day as we had to drive back to the airport. I was very disappointed to have our spa treatments cancelled because the therapist was not on site and got stuck in traffic, delaying him for 45 minutes. There was no time for us to reschedule this and I felt disappointed in the way this was handled.