Brown Lighthouse Tel Aviv, a member of Brown Hotels

Location

I booked originally the lighthouse hotel but due to renovations I was moved to another location different hotel within the chain BoBo. I booked classic room 23m2 with city view and was promised the rooms are the same at the alternative hotel. I got room 1213 a small room max 17m2 without space to open my luggage or to move around in the room.

Location

Construction, AC, hot water

Hello everyone. My wife and I stayed for 1 night including breakfast. We paid 1,700 NIS. And at a time when there weren't many people, the rooms were not clean and broken! And this was after we moved to a different room because the previous one was really broken! Even the TV didn't work properly! And the breakfast wasn't served hot and fresh! There are cheaper and much better hotels than this!!!!.

My review is mainly about spa in this hotel, but also about hotel's reception. We booked spa to celebrate birthday in a company of friends. When we came, spa reception was empty, no one explained to us where is what and didn't give us towels, etc. until we asked for it. There is no changing room, so we were offered to undress in the toilet that is only one. Also no real shower, also only one that was combined with toilet. In toilet I saw half-alive cockroach... Massage was super light so I barely felt it. Jacuzzi was dirty, its walls were sticky, and the water was smelly. Sauna didn't have a door so you can't really use it. When we asked on hotel's reception (as there was no one on spa's reception) about open jacuzzi, we were told that it's too small and 2 people can't fit in. All of this doesn't match the description about the spa that I was given when I made reservation. Due to this bad experience, we decided to cancel the second treatment, so I went to discuss it with hotel's reception. There was a girl called Adva, and she interrupted me multiple times while I was talking and also said something like "you hear what I tell you" that is unacceptable. What is even more unacceptable for reception in such level of hotel, is that Adva corrected my Hebrew when I made a mistake... To sum up, birthday was ruined, and I would never consider Lighthouse in Tel Aviv even as a hotel. I stayed once in Brown hotel in Jerusalem, and it was a great experience. But here this treatment on hotel's reception just killed me. On a positive side, the breakfast in the hotel was great, and also hotel's manager Kirill helped us to communicate with spa (that is managed by a different company) and cancel half of planned treatments without fee.