Coconut Residence & Spa

Big room, lovely big bed, nice layout Lovely bathroom, hot water, good water pressure Nice terrace with sofa near the door

No response when I emailed before arrival. Reception could have been more welcoming Bedside lamp not plugged Wifi was not working in the room and not great near reception (worst connection in all of the different cheaper hotels I had been in the Gambia) TV was not working but staff helped Light switches far from bed Plug sockets not conveniently located for phone No natural light in room Dining room staff not friendly. It was confusing to understand where to eat: dining room or expensive buffet outside; had to chase to get served. Average food for dinner (although it was late dinner) A shuttle to Senegambia/beach would be a nice touch I expected more for the price I had paid and the existing reviews, I had better experience in cheaper accommodations

The coconut residence felt like home from home even though its a hotel. The staff service was amazing, they were truly lovely and so friendly and helpful. In fact they always went the extra mile. My room was so spacious and i loved my verandah. My room felt like my temporary home. Cosy and comfy. The food was delicious and the breakfast set me up for my day. It has an old world charm and the gardens are so beautiful. I loved my stay and its my choice every time i visit. Debs L xxx

The choice on the evening menu could have been more consistent.

Awesome and friendly staff, very good food quality. High-Class stay in a very good and recommendable location. I enjoyed it a lot, the staff was welcoming, answered my questions and overall made the stay a pleasure. Very good food, as already mentioned, with the Chef being flexible and customer-focused. Very attentive GM as well. Thanks for that!

Room was not as large as advertised, but plenty large and comfy. Highway is sometimes a bit audible, but to be honest: I slept very well! Powercuts annoy, but the hotel has their own generators, so this was not an issue at all. Not every card works, but this is more like an Africa-problem, as I have experienced it often on the continent. But from that perspective, travelling with cash would be advisable - which I did, so again: No issues. So, basically nothing is to dislike. :)

The hotel was excellent in terms of facilities, location, ambience and all

The room next to mine had drunkard occupants who were smoking shisha in the balcony next to me, making loud music all night and shouting at the top of their voices. I reported the issue but was not helped. A room for 2 had a gang of 5 people and what was disappointing the hotel management could not control them or remove them. Instead I was being told to move to another room a midst travel exhaustion and work engagement. I had to leave the hotel in protest and chase for payment receipts which I have not received to date save for an invoice. While the hotel refunded the one night to enable me pay for a new room somewhere else which was totally inconveniencing, the failure to manage the incident is inexcusable.

The place is incredibly spacious and in a lush gardens with water fountain pools, huge patios, large rooms and incredibly comfortable bed. I haven’t slept like this in years. I am talking Westin or Waldorf Astoria mattress quality. Room size is huge. Staff and hotel manager are amazing, always smiling and let me stay way past my checkout time. I couldn’t be more impressed. They even ironed my clothes for free. There is a cool money park right across, and a beach I really enjoyed as you can go body surfing.

Nothing

Sehr schönes Zimmer und Garten, Personal sehr freundlich