Casa Grey Home Away From Home

Location was nice and was reasonably quiet.

Property was booked for 5 people. Only 4 cups to drink from and 4 plate settings. Only 4 chairs around table. No coffee. Limited tea bags. Sugar container was damp and unclean. Shower head in bathroom had no wall fixing and leaking hose. Loose basin tap in bathroom. Both settees in living room did not open out as beds and unsuitable for adult sleeping. Could not unlock balcony door. Could not shut living room window.

The destination was ok and it was comfy

The radiator wasn't safe on the wall with a two year old. The lamps didn't work near the bed and we couldn't check out the key from the shop until 7.30am as the shop wasn't open until then so we had to wait to check out

Location, size and customer service. on my complaint they moved me to another property closely located, which just did the job.

Broken beds, cleanliness, furniture condition, uncomfortable beds, bees flying in the house as the window was not closing. Most of my day was wasted complaining about property and moving around Birmingham to the new apartment suggested by customer service.