La Francigena - Trebbia House

We were met within minutes by Lorenzo who gave us our keys and showed us around. Everything was very clean and tidy. As we're not that young any more, we were very pleased there was a lift up to our apartment on the second floor. The pizzeria below was also ideal.

Although we brought our own, a kettle and a toaster and some more cutlery and flatware would've been ideal.

Breakfast didn’t come with the stay. The apartment was clean but sparsely furnished. It has an elevator. Bath towels were provided. There is a very good restaurant next door Ristorante Bella Napoli that has a very good gluten free pizza.

The manager was obviously in a rush and so he spent very little time showing me around the apartment or explaining things. The property lacked such basic appliances as a toaster, microwave and worse, no caffe machine. There were no kitchen towels provided so I had to go out and buy my own. There were no directions as to how the stove and oven operated. The pots, pans, dishes and flatware were few and basically inadequate. Because the facility is more than two kilometers from centro storico, a person should be prepared for at least a 30 minute walk or learn how the buses run.

Shower head needs changing and maybe tea and coffee provided

The accommodation is in a perfect location, five minutes by car from the city center. There is a pizzeria below, but it is not disturbing, the room is soundproof. Extremely clean, sophisticated accommodation. We were able to park for free in the street next to it. The air conditioning came in handy in the hot weather. Everything was great, easily accessible.

We were very happy the owner allowed and arranged an early check in and the location was very good for our needs, especially as we are walking.

The kitchen was a bit short on.utensils and crockery. Only one small cup was provided, although we noted a cup had been used as an ashtray on the back balcony A tea towel would also have been handy.

- There was airco - Customer service and the owner were available to refund part of the booking.

- We were housed in an entirely different location from the one we booked (Via Casteggio 48). We contacted the owner that we would arrive soon and he told us to meet at the via Casteggio. There he gave us the keys and showed us around that property. This property did not have wifi or bedside lights (key reasons we had booked) and had a leaking kitchen faucet. Only later when we noticed this did we ask the owner and he told us this was because the airco in the other property was malfunctioning and he was willing to offer us 50 euro discount. We contacted booking.com customer service and after talking to two employees we got refunded a full night. the Alternative property was alright place to spend a few days. But it has a useless backyard 'garden', which was basically a paved over and fenced off lot baking in the sun. Parking is tight on the public street and you have to move the care on different days because the street sweeping. The owner was aware of the leaky faucet, but has neglected to fix it. We were also recommended the nearby restaurant Bella Napoli. But that was a very disappointing pizza.

Nothing. I slept elsewhere 😞

I was traveling with my car. I thought there was a private parking available. When I got to the location, I found out the parking was outside. The owner said I could ask Booking.com for a cancellation, and we would agree with it, so I could have my money back. I phoned Booking.com. They said they were waiting for the owner approval of the cancellation. I contacted the owner again. He said he had already done it. I am still waiting for the refund. Bottom line is that I followed the owner instructions but the cancellation was not done.