Chester Rows at Bridge Street, City Centre - Luxury Apartments by PolkaStays

There was a good range of beds for the 4 of us and the position was fabulous. Two bathrooms was definitely a plus.

The check out time was early compared to a 3 pm check in. Furniture in the lounge wasn’t very comfortable and if we were spending time in the apartment we would have struggled with only 2 seats on the sofa and occasional chairs rather upright.

Location itself was brilliant, comfortable as well and very homely.

The shower in both (en-suite) and normal bathroom, one minute it was piping hot to the next stone cold, and the WiFi we couldn’t connect to, just wouldn’t work, other than that a really good stay.

Location

This property is not fit for purpose and should not be advertised as a luxury apartment. We stayed as 4 adults and 2 young children and encountered serious issues from the moment we arrived. The apartment was freezing cold, poorly prepared, and not properly cleaned. The kitchen and bathroom were below standard, the dishwasher still contained items from previous guests, and the oven appeared used. Basic amenities were missing or insufficient. Shampoo was not refilled, tea bags were not replenished, and there were only three forks for six people, which is completely unacceptable. The most serious failure was the complete lack of hot water for the entire two-night stay. Each morning there was no hot water at all, meaning we were unable to shower or wash. We contacted the host immediately on both mornings. Despite instructions being given and a visit to activate a “boost” function, the issue was never resolved. Hot water is a basic, minimum requirement for any accommodation. Its absence alone makes this property unacceptable, particularly when travelling with children. This stay caused unnecessary stress and inconvenience and fell far below basic hosting standards. The property is misrepresented, poorly managed, and should be avoided. We will not return and do not recommend this apartment.

Very spacious, Very clean, Beds and sofas were comfortable and clean. The living room TV was extremely large and had a great quality screen. Bathrooms were clean and the shower was especially nice aswell as invigorating.

The only issue with the stay was with the TV remote. The living room TV remote's batteries weren't working, when changing it we discovered the batteries were full of dried battery acid, it was present on the exterior of the remote (albeit in smaller quantities).

The location is very central and convenient for Chester

We booked a two-bedroom penthouse, but on arrival were informed it had been double booked and was unavailable. We were moved to a one-bedroom apartment with sofa beds instead, which was a clear downgrade with reduced privacy and comfort. This caused stress from the start of the stay, especially as it was a special family weekend.

The property was very spacious, the rooms were clean and tidy and had everything we needed for the 2 nights we were there. It’s in a perfect location, 15 mins from the Zoo, and everything else was in walking distance. I would highly recommend this property to anyone that is staying in Chester.

The only thing that let this property down and I am guessing its because of the old buildings, tank systems would be the lack of hot water, we went as a family of 5 and we couldn’t all have a shower in the morning as the hot water had run out. But again this isn’t a bad complaint just my honesty. It did not ruin the stay we just split the showers. Everything else was perfect :)

No on site parking but parking near but cheaper a ten min walk away

Great location

It was too hot during the night

The location was absolutely perfect for daytime shopping and night-time adventures. It was modern, clean and welcoming with everything needed for self-catering. The beds were comfortable and pillows soft, and plenty of storage. The heating took some time to adjust but was toasty warm soon enough. We had an issue with the lock but was able to get in contact with somebody, who was very helpful. The steps leading up to the property would be a concern for young families or older people, but were fine for us (even after a few wines!) Would definitely go back :)

The shower was too hot! Might be OK for some, though.