Chester Rows at Bridge Street, City Centre - Luxury Apartments by PolkaStays

Perfect central location

We were informed only shortly before arrival that one of the toilets was out of order and advised not to use it, with assurances that a plumber had been arranged. However, upon arrival, the main toilet in one of the flats had not been flushed and contained a large faeces, which was both unhygienic and unacceptable. This left only the en-suite toilet available, which was inconvenient for our group. More concerning was the discovery of a discarded bag in the living room containing what appeared to be remnants of Class A drugs. This was deeply troubling, especially as we had children staying with us. We raised these issues with the owners, who offered a 5% discount on a future stay with Polka Stays. Given the seriousness of the concerns, we escalated the matter to Booking.com, who provided a substantial refund. While the location and facilities were otherwise good, due to the hygiene, safety issues encountered and a lack of accountability from Polka Stays, we would not choose to stay with Polka Stays again in the future.

Good location

The apartment was dirty appeared not to be cleaned smelt like cigarettes and an off odour, there was a nail hanging out the wall, the floor was unlevelled and cracked throughout. The furniture in the lounge was outdated and had 2 broken chairs, we had to wash all the kitchen ware before using as it was dirty. We had to go buy cleaning products just to make it somewhat fit for purpose. We were staying with two children and it wasn’t safe.

Spotless great area, central on The Rows, just lovely.

Location Modern Amenities

Location

The number of stairs leading to the property and in the property

Great location in the middle of town (can be noisy at night as near to bars/restaurants). Large lounge and modern facilities/bathroom/kitchen.

There were elements of the apartment that warrant attention and it feels a little unloved (hot taps in both bathrooms do not work, toilet chain falling off, kitchen surface not glued on properly). There is practically nothing offered in terms of guest gifts (wash tabs, cooking oil, dish cloth, etc), presumably to keep the prices as low as possible for guests.