AKKA Hotels Alinda - Premium All Inclusive

Pool, Food, Entertainment

*I'd like to submit a formal complaint, but I still haven't heard back from the customer support!* Inaccurate Room Information: the hotel was advertised as having 3 single beds on Booking.com, but it only had 2 single beds and a sofa bed. This option could have been specified on Booking.com. This discrepancy significantly influenced my decision and resulted in a significantly higher price to book this hotel compared to alternatives. It also caused inconvenience for my family since the sofa bed did not meet our standards. It was quite expensive for such a disappointing experience. Moreover, the beds themselves were extremely squeaky. The hotel's management's response in all of these cases was that "it is what it is" and they claimed they couldn't do anything about it or offer another room. Booking.com's customer service wasn't helpful either. Overall, it was a poor experience that caused a lot of distress and discomfort for my family Undisclosed Presence of Cats throughout the premises: to our surprise, the hotel had cats roaming freely throughout the premises, including the restaurant, which was not disclosed on Booking.com. This presented a significant challenge since my family members have cat allergies and a fear of cats. Their unexpected presence disrupted our ability to enjoy the all-inclusive dining experience and posed a health hazard. This situation is another clear instance of misadvertisement on the Booking.com website, as it explicitly states that "no pets are allowed in this hotel". Seeing cats in the restaurant is absolutely ridiculous

Hotel is well planned out, all amenities are conveniently located. Beautiful magnolia trees and various other plants. Hotel seems to take care of stray cats, which is nice. Rooms are spacious. Every meal a big buffet of fresh fruits is served.

This is a typical all inclusive hotel, trying to impress customers with variety rather than quality. Food is mediocre. Dessert buffet is very bad. It gets crowded at meal times and therefore quite loud. Rooms are not sound proof, you can hear neighbors footsteps etc Pool is small yet pleasant however with music blasting all day long, it is impossible to have piece and quiet. Seaside is small and cramped. Visitors tend to leave their towels early in the morning to reserve their beach chairs and we couldnt use the pier to sunbathe during our entire stay. Although the hotel claims to have blue flag certification, on the last two days of our stay, the sea was foamy - signs of pollution. Gym is a joke. It is a basement which is open between 8h30-12h and then 14h-18h. One out of the two running machine was broken, the other one had missing buttons and barely worked. There is no dysinfenctant materials to wipe equipment after use and no water. Finally a word about staff. they are either underpaid and unhappy or overworked. In either case quite unfortunate.

Location, Food, Drinks