Suites at Elara Las Vegas Center Strip-No Resort Fees

I liked what I got for the price. Even had a kitchen.

You don't get room serviced unless you stay 5 days or more. You can still get clean towels though.

I didnt receive breakfast. The location was good.

The bathroom sink had a clog that wouldn't drain. The listing was advertised as a suite and it was a studio. This was sufficient but when I added a day through the hotel they charged me for a suite. And I chose not to move rooms once we were in the studio, but was not refunded the difference.

Great hotel. Friendly staff. Rooms were large, with modern facilities. Great location on The Strip. Different to most hotels in Vegas, in that there was no Casino directly attached to the hotel which was quite nice.

Pros: Location was great, room was clean and nice

Cons: Very long check in with only 1 person available at all 6 desks. Basic checkin takes about 15-20 min. After all that we booked a Jr. Suite but when we entered the room it was a studio. They tried to blame booking.com by saying they mislabeled it but we had the pictures posted on bookings that matched the jr. suite. They fixed it for us and had us wait in our studio for a bellman to bring us new keys to the new room- we had to wait an hour. We didn't get into the new room until 11:30pm. I called and requested to just pick up the key myself and was denied. The following day we requested coffee for the coffee machine - oddly they only leave one pack for a weekend stay. They said they were sending someone right up- they never showed the entire day. We requested room cleaned and the maid never showed. My husband went down to complain and we were assured they would refresh room and bring coffee- coffee NEVER showed up and the "refresh" was just dumping a couple towels and toilet paper in the bathroom . For as much as this place costs I would expect much better service. We came with 3 other couples and ALL of us were given the wrong room, hard to think it wasn't on purpose hoping we wouldn't notice. The day before checkout I requested a late checkout and told sorry we cannot help you until after 4pm so you have to call back. Unfortunately I wasn't available at that time and when I was no more late check outs available. With all the lack of response for us it was interesting that at 9:58 they were promptly at our door to kick us out by the 10a.m. checkout time. Customer service was the worst at any place I have ever stayed. Very disappointed.