Modern 2bed Sutton

There is no convenient place to keep up.

All aspects need to be improved. The room is too old.The introduction did not say that you need to pay a deposit of 500 on the day of check-in. When you check in, it will remain the same as when you leave, or you will be fined.

Tudo muito limpo. Preparada e bem equipada com tudo que precisamos.

Fácil acesso

Ter que pagar um calção por fora !

Good experience

N/A

Nice property great location

I booked the property to attend a day event with family and friends, I was asked by the owner to send over a £350 deposit directly to their account before I received check in details. I did this on the day, I then turned up to the property at around 3pm and checked in with the two other guest that I had requested the booking with and my little brother (the property states on booking that is can accommodate 4 people) Everyone left the property by 4pm and headed to the event, I then received a message from the owner at 5pm saying they hope I wasn’t planning on throwing a party, even though I was not at the property at this time! We then arrived back at the property at 11pm to get change and left again by 12 to go back out, while we were there even heard music and people above us making noise but thought nothing of it as we were heading out anyways, after this only the 3 people that I had stated were staying, came back and slept at the apartment. The next day after checking out on time I messaged to thank the owner and ask when I would be receiving my deposit back, I was then accused of throwing a “full blown party” and told I would not receive my security deposit back! I politely messaged back and explained how this wasn’t possible as I was barely at the property myself let alone able to throw a party. The owner then stated me throwing away the bin in the morning (as I have done at every property I stayed in) as hiding evidence. Luckily I took a video of the condition of the property on check out (due to the message I received during the day of my stay) and have several cab journeys and transactions that prove I wasn’t at the property, the owner has even accused me of tampering with a ring doorbell (which I didn’t even know was there and surely would be seen in the app doing) that has left them unable to show proof of this “party” happening.

Comfortable apartment with excellent transport links.

The apartment was really nice, modern and comfortable. Lovely and clean, good-sized rooms and comfy beds.

The host was rude and abrupt. She demanded a deposit, and I had not received the welcome pack. At the time of checking in at 16:45pm, I could not enter the apparentment due to not paying a deposit and the apparentment having not been cleaned before we arrived. I was greeted by nice pleasant cleaners who were apologetic. The apparentment is hot, and not enough ventilation. However, there were two fans provided, but I felt it was too hot and the windows could not be opened. The freezer needs defrosting as we were unable to use it.