Superior Stays Rosewell House - Bath City Centre

NOTHING _ THIS IS A SCAM PROPERTY DO NOT BOOK

EVETTHING ITS A SCAM

Host wouldn’t answer phone. Money lost, ruined our best friends wedding as we had NO WHERE TO STAY on what should have been an amazing day. Booking.com were on the phone to us for over 4 hours with no real outcome. Sent us ‘options’ of where we could stay - all in a different city?! A mere checklist from their part which didn’t help at all. We spent hundreds on new accommodation (once we finally found the only hotel available in the whole area on that day) and taxis trying to sort ourselves out.

Host wouldn’t answer phone. Money lost, ruined our best friends wedding as we had NO WHERE TO STAY on what should have been an amazing day. Booking.com were on the phone to us for over 4 hours with no real outcome. Sent us ‘options’ of where we could stay - all in a different city?! A mere checklist from their part which didn’t help at all. We spent hundreds on new accommodation (once we finally found the only hotel available in the whole area on that day) and taxis trying to sort ourselves out.

SCAM LISTING DO NOT BOOK. This listing is no longer available and the company has not taken it down . My friends and I booked to stay in Flat 1 for New Years Eve. I tried contacting the property running up to us arriving as I hadn't received the access code for the lock box and the information states I would receive it within 24 hours of arriving. Received a pin via booking.com which I wrongly assumed was for the lockbox (it wasn't). Arrived at the property for check-in only to find another group already there saying they had booked via Airbnb. We couldn't contact the listing owners by any means, phone, email or messages. We had to wait on the phone to booking.com for almost an hour outside in minus temperatures to be told to wait a further 45 minutes for them to try and contact the hosts. We then got an update to say our booking would be refunded by booking.com and we would have to book another place and pay out of pocket while we wait for a refund as they also could not contact the property owners. It was new years eve in Bath and there were 6 of us, we were incredibly lucky to get the last three rooms in a hotel nearby. Turns out this listing is for the people who used to own this property and they are still taking bookings and money from people even though the business was sold a year ago to the new owner who we managed to speak to. Even after reporting this to booking.com I can still see this listing is up. DO NOT BOOK HERE. We're still waiting for the rest of our money from the additional stay we had to book.

SCAM LISTING DO NOT BOOK. This listing is no longer available and the company has not taken it down . My friends and I booked to stay in Flat 1 for New Years Eve. I tried contacting the property running up to us arriving as I hadn't received the access code for the lock box and the information states I would receive it within 24 hours of arriving. Received a pin via booking.com which I wrongly assumed was for the lockbox (it wasn't). Arrived at the property for check-in only to find another group already there saying they had booked via Airbnb. We couldn't contact the listing owners by any means, phone, email or messages. We had to wait on the phone to booking.com for almost an hour outside in minus temperatures to be told to wait a further 45 minutes for them to try and contact the hosts. We then got an update to say our booking would be refunded by booking.com and we would have to book another place and pay out of pocket while we wait for a refund as they also could not contact the property owners. It was new years eve in Bath and there were 6 of us, we were incredibly lucky to get the last three rooms in a hotel nearby. Turns out this listing is for the people who used to own this property and they are still taking bookings and money from people even though the business was sold a year ago to the new owner who we managed to speak to. Even after reporting this to booking.com I can still see this listing is up. DO NOT BOOK HERE. We're still waiting for the rest of our money from the additional stay we had to book. I can see that this place has had some lovely reviews but this must have been when the the previous company was still running the building, yet they have not deactivated this listing and are still taking peoples money!

Great central location and beautifully spacious apartment.

It was noisy in the evenings but in such a central location this is to be expected. It didn't bother us but worth mentioning for others.

Great location

Would have been good to have a Christmas tree up as the Christmas markets are on in bath

Beautiful apartment in an excellent location and perfect for a friends' get together. We're already discussing when we can book it again, hopefully in drier weather so we get to enjoy Bath a bit more!

Central location

Dirty cups, limited glasses, stained throws and pillows, dangerous plug socket on appliances, lack of basic condiments. Host that failed to respond to 4 separate communications. Exceptionally noisy.