Hotel CARPE DIEM Tulum by Nah Hotels

Fomos recebidos de forma impecável pelo Luís, sempre atencioso e prestável, que nos deu todo o apoio e informações necessárias durante a estadia. Sentimo-nos realmente bem-vindos! Também queremos destacar a experiencia N Guide (Monica Salazar) que nos transmitiu uma paz enorme através das aulas, do apoio constante, da ajuda em organizar táxis e atividades, e sobretudo das práticas de meditação. Foi um acompanhamento que tornou a nossa estadia ainda mais especial, não perdendo o nascer do sol ao pe da piscina.

Amplitud del apartamento, cama confortable. El aire acondicionado era excelente. El wifi funcionaba muy bien. El personal tanto de recepción como de limpieza era muy amable, la piscina en la última planta era muy agradable.

Quizá para nuestros estándares de limpieza, la cocina dejaba un poco que desear porque se ve que otros clientes que han estado anteriormente no han sido tan cuidadosos como deberían.

Un lugar que te ofrece comodidad, seguridad y muy buena atención.

Detalles, como para las personas que respetamos la higiene en las piscinas, no hay servicio sanitario cerca. La salida de la regadera del baño tiene que estar con una salida fluida, directa, no tan dispersa.

Great location, amazing pool, very clean, and the manager was very attentive.

The apartment could use some maintenance. Just small details. Plus, you can't have guests, so I wouldn't recommend it if you want to party in Tulum. But it would be great for a couple or family.

- Along the strip of establishment for tourists, lots of local food stalls, walking distance to bus terminal and supermarkets, even to Tulum Ruins on foot 😉 - Spacious, tidy, good air-conditioning room with big windows overlooking the street, cabinets for storage, safe box, comfort firm mattress - WiFi with fast internet connection, smart TV - Decent kitchenette (full size fridge + freezer, microwave oven, stovetop, toaster, coffee maker, blender, utensils, cooking set) - Roof top pool, relax area with barbeque pit 😲 and panoramic view of surrounding - Very welcoming, attentive host Luis, and service staffs 👍🏻

- The cooking pan in the cabinet has layers of oil stains and rust (it's clean now 😎 but still with little rust) - Kitchen sink too small for dish and pan washing - Kitchen paper towel would be nice - Pool needs maintenance, broken tanning chair

Luis was always attentive and proactive in addressing our needs, resolving issues, and handling any inconveniences that arose

We encountered some issues with the locks and shower, but the staff addressed them promptly and efficiently.