Hotel CARPE DIEM Tulum by Nah Hotels

Location, clean, the pool, private parking, air con, hot showers, TV, Luiz from the staff was very pleasant.

Humidity and the air con is loud

Host was very helpfull, always there to assist us Room was very large Big tv Secured place

-Quiet noisy as its on the main road - not too much light comming in through the door - safe did not have a battery in so it was useless

The apartment is very specious, it has a king size bed, a kitchen

Nothing

location was exellent, convenient private underground parking, there was everything we needed in the room.

My family and I stayed here March 2022 for spring break. For starters, Tulum is quite a distance away for the airport. It’s roughly a 90 minute or longer drive. Upon arrival, no one a at the front office. We contacted Karen via WhatsApp and she quickly responded. The Room: The room was average, a let out sofa that’s the size of a full bed and one bed upstairs. It has 1.5 baths, and a kitchenette area. I think I was expecting more, but it was ok after we settled in. FYI: the toilets have a tendency to stop up, so please be careful on how much toilet paper is used. Though Pool: The rooftop pool was cute, just it very big. The water temperature was perfect. However, I was concerned that the pool was not chlorinated. It didn’t seem like the water had been treated. I could be wrong. Nevertheless, it’s a decent rooftop area. Also, there are 2 swings up there as well, that was a nice touch. The Area: The hotel is located in a very busy area, but the plus is that it’s surrounded by a plethora of restaurants, shoppes, pharmacies, and bars. We walked and ate at a different restaurant every night. This hotel is not near any beaches, so take that into consideration. The Staff: Karen was really nice and courteous. She was always very responsive when we needed towels, directions, assistance, etc. She was always pleasant and most helpful via WhatsApp. David was nice, but he supposedly arranged a taxi for us that never showed up. I called and texted David on several occasions to inquire about the taxi and he never responded. We ended up securing our own taxi. That was frustrating. Side Note: we read other reviews and they stated they had money stolen, we did not have this issue. Nothing was ever taken from our room. We used the safe to lock up our valuables, passport, etc. The safe however is extremely small. We checked out early, booked a hotel in Cancun that was close to the beach and the airport. Overall, we had a relatively good time. If you happen to book this hotel, hopefully Karen is still there and will take care of you.

dishonest people - money stolen from the room - they say they have never had this kind of problem but the google reviews say otherwise - the boss just propose us to call the police, It's not a professional way to work - it's a shame because the place has potential

Going to keep it short. This place is close to everything in the center of town. Rooms are huge and clean, AC colder than the artic. Anytime I’ve had an issue they have fixed it/addressed ASAP. The property manager Karen is great. If she hasn’t gotten a raise lately, she needs one!