Extended Stay America Suites - Orange County - Anaheim Convention Center

La ubicación

No hay servicio de limpieza y desayuno

I had called before I made the booking to make sure that they could accommodate a late check-in around midnight. I was told this was not an issue and they have a 24 hour front desk, so I booked the room and left a note that I would be checking in late, no other communication was received from the hotel after this. On the day of my check-in, I called to let them know of my arrival time, in which the person informed me that the “pay at the property” option does not guarantee my booking if I am not checked in at a certain time. he could not tell me what this deadline would be and stated it is just up to the system and can be anywhere between 11 PM to 2:30 AM and even that is not guaranteed but if I wanted to be checked in over the phone, I would have to fill out a credit card authorization form and basically pay before I am even there which defeats the whole purpose of choosing a “pay at the property” option. This sounds like information that should have been disclosed prior. if I had not called, I would not have known this information and would have risked losing my reservation and have been stranded.

Que el desayuno nomas era un pan y cafe

Close to Disney.

It appears there’s long time residents living there. Smokers by the windows. Homelessness. Trashes full.

The room was not like the photos; the temperature control was horrible - either freezing or hot, and the vent in the bathroom wouldn't stop buzzing even when not on. It was old and dirty, unlike the photos

The hotel advertised that breakfast was included, but in reality only tea and coffee were provided. No proper breakfast was served, which was very disappointing.

The hotel advertised that breakfast was included, but in reality only tea and coffee were provided. No proper breakfast was served, which was very disappointing. The room also had a kitchen, but it was completely unequipped. There were no utensils, plates, glasses, spoons, cookware, or any other basic kitchen items available. Only the kitchen cabinets were present, making the kitchen unusable. The facilities provided did not match the description advertised by the hotel. Overall, it was a very disappointing experience and poor value for money.”**

Free parking, close to Disneyland to walk or walk across the street to Toy Story parking lot. Close to places to eat and market with in walking distance. Good price, had a kitchenette with full size fridge and stove, pool.

No breakfast, people hanging out at the pool smoking Tobacco and marijuana not using pool access to swim when other people wanted to use pool access to swim. pool not cleaned with good chemicals, clogged toilet, no coffee pot in room, no blow dryer, huge cockroach in bathroom, wifi was in and out, towels were not available when asked. Asked twice throughout day still not available. No room service. Elevator floors were dirty.