Properties Unique Dene Rooms - Double Room

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The kettle in the room was disgusting the smell from it made me sick , there was bogeys on the wall above the bed ! The room needs a good deep clean , especially behind the bed I could see old tissues there

Room very clean Reasonable price Good location Secure Tea/coffee facilities

Only a small issue -Had not realised needed to bring own soap Room that we had was very small for 2 people

Nothing much

Mouse droppings in bathroom

It was in Jesmond/Newcastle

It was described as a hotel ,and a deluxe double but it was simply a room in a very small, poorly equipped block with absolutely no staff support, a bed that was so old, collapsed and uncomfortable that we came away with very fragile backs, hardly any heating and what there was was 'controlled centrally' (not by us), only summer bedding with no additional blankets or covers and no one to ask for them, two old toilet rolls (for a three night stay), and self check in arrangements that we were only advised of when we had already made the booking and received a note from the hotel advising us of the fact with extremely long computer codes . The confirmatory post booking note from the rooms also advised that there was no staff except during weekdays 9-5,and none at all during the weekend except for emergencies. Again, we arrived on a Friday night and left on Monday and were only made aware of this lack of support after we had made the booking.