Viña del Mar Ocean

TV and WiFi didn't work tried to get in touch but no answer keys didn't work and the door was was off hengies shower falling apart didn't feel safe going out leaving our belongings 2 safes keys didn't work disgusting lucky we didn't have grandkids

No staff couldn't get in touch

We liked the location, it was quiet and close to the local amenities.

Our host wasn't there to meet us. We had no help from anyone and had to wait for almost an hour to get the keys. Our host only spoke Russian and was never present or available. We had nobody to turn to when we needed help. When she finally turned up she was unhelpful and unpleasant. The accommodation was dirty, dusty and smelly, nothing like it was on the photos. The bed was broken, the television did not work, the bathroom was in need of a major renovation: loose tap, could not close the window, shower fixtures were rusty and broken, the shower drain had no filter at all and it was disgusting. Cockroaches running around in the kitchen. The main entrance door looked like it was forced open many times and it was not possible to lock safely. (will enclose photo for reference).

Impossible to park around, and the descrption says that here are public park in the nearby...the reality is that it was impossible for me to find a parking place...so i must left the apartment and need to book a hotel....so paid for the apartment and same time need to pay for an hotel.

Location

The beds weren't very comfortable no aircon