The Stables, Chester - Luxury Apartments by PolkaStays

Great location next to canal iin Chester n secure gated area. Modern apartments which have been specially converted.

Fridge and freezer not working and extractor fan not working. Smell of damp ( think due to extractor fan not working) and mould in shower. Just needs a bit of technical to bring back up to standard expected

Easy access to the town

Up ladder to beds

Location,,, served my needs perfectly,

Sliding door very difficult to open

Amazing and close to Chester town centre will defo return

Mattress was a little uncomfortable

Good location and parking. Double bedroom was nice size.

The shower needs bleaching all around the bottom, there was some mould and mildew and the shower doors didn't quite close together. The area around the sink and bin in the kitchen was a bit scratched and needs repainting, made it look a little scruffy. It's extremely hot in the mezzanine - managed to find a fan in the bedroom but was difficult to sleep properly with the fan running as well as the lights from the car park coming in through the tops of the windows - maybe some blinds or longer curtains would help. There were also exposed wires from a smoke alarm on the ceiling up there too.

Property was in a prime location,lovely walk on the canal ,very quiet and secure . Everything you need for self catering is provided,there is nothing else we needed . Decor was really nice,property very clean (except for a issue I’ve described below)

We didn’t like the mold on the bottom of the shower,seal needs replacing asap ,bedroom very hot but that is just the time of year we visited but a fan is provided. Toilet seat was very loose ,my partner who has just had a hip replacement could have had an accident,this should have been picked up when cleaning the apartment.I did not contact the property to rectify as it was quicker for me to fix myself so bathroom could be used .

The beds were comfy, the apartment attractive, the location brilliant (Waitrose 5m walk, town 20m walk). We felt very relaxed... once the kids were in bed. Kitchen adequately equipped. Big south facing window wall looks lovely. Secure. Nice for a one night stay. A little hard to find but clear check in instructions provided.

Only some minor things that other guests might like to be aware of. Though suggested as suitable for families this apartment (Southview) is a challenge with a toddler. The ladder to the mezzanine bedroom was great for our 8y old, like a treehouse, but our 2y old shot up it fine, but couldn't turn round to descend backwards as safety requires. So he couldn't sleep up there, and we couldn't sit down while he was awake as he needed to be retrieved from the ladder constantly. Also the shower was a bit tricky for any child too young to shower independently as signage says you can't have door open in the small bathroom while showering which makes it a bit tricky to assist them in the space. Generally, and this is minor, Teabags provided but no coffee. Shower was not spotlessly clean to hotel standard, grout needs a good bleach and gunk in screen door slides. No shower gel /toiletries in shower dispensers. Wine glasses had lipstick on them. Mezzanine bedroom was extremely hot (understandable given the apartment). There is a fan in the double bedroom downstairs wardrobe, FYI, but you'll likely need to carry it up the ladder.

Beautiful new apartments. Lovely design and well run

Remembering all the key codes

Great location, lovely short walk along the canal to the city centre. 2 minute walk from Waitrose. Quiet secure location.

Nothing

The apartmentwas mainly clean, modern and in a good location near the centre of Chester. The secure parking, albeit at a nominal additional charge, was ideal.

The apartment could not be described as luxurious . The kitchen was poorly equipped - no oven gloves (a H&S concern), no serving spoons or bowls for microwaving food. All basics in any rental property. Apart from a sponge/scourer and some washing up liquid, there were no cleaning products or tools, surprising when guests are asked to leave the apartment clean as others would wish to find it. Although the apartment is for two there were four of most things except glasses. An attentive owner would ensure breakages were replaced, especially when guests are required to pay a damage waver/disclaimer. There were no instructions for any of the appliances and try as I might I could not get the TV to connect to the internet although there was evidence that this was possible. The hot tub in the courtyard garden was not working and had not been for some time. The courtyard itself was weedy. The blind in the bedroom was broken. The bathroom was so small you could not clean your teeth over the narrow sink as it was tucked under a mirrored cabinet. The shower area was grubby and the extractor fan was broken. As for the quality of PolkaStays customer service, this was abysmal - there was never any one on hand to deal with issues, and messages and emails were either unanswered or selectively answered much later. The coup de gras, however, was the fact that on two consecutive days the fire alarm was activated trapping guests within the complex as the electric gates out of the car park became deactivated. I was trapped for 3 hours on the 2nd occasion. No space left for the full story of what transpired but due to the medical needs of a fellow guest the fire brigade was called who also could not gain access so summoned the electric company. The fire brigade confirmed the electic company had supposedly systematic started cutting power for 8 hours a day due to a dispute over non/late payment of their bills by PolkaStays.