Luxury 3 King Bed Apartment Quayside

Location

Bedding and towels very old and smell luckily we had our bedding and towels. Chair was all wobbly. You couldn’t sit on. They should get rid of it completely. It’s not safe. Wallpaper coming down. Toilet seat is broken kitchen facility very dirty and smelly all the window blind was broken. Not a very clear instruction how to get the key.

Nothing. This was a SCAM by the owner (Abukar Ali). Compare pictures from what we were given and whats in this ad. Please read below.

The owner is rude, a liar and a scammer. We booked the 3 bedroom and 2 bath apartment. A few hours before we could check in we were informed by the owner that the property had a leak and that he was accommodating us in another property of his. He told us that it is exactly the same as what we had booked which to our knowledge is a 3 bedroom and 2 bath apartment. Keep in mind that we are 5 adults with children traveling. To our shock we arrive at the new accommodation to find that it is a 2 bedroom and 1 bathroom apartment. An extra bed had been cramped into one room to apparently accommodate us. This is not remotely similar to what we had originally booked. The condition in which we found the place was not worth what we paid at all. When we had called him to let him know that the apartment does not accommodate us, he was extremely rude and agreed for us to leave the apartment immediately after which he would give us a full refund. After we left the apartment we messaged him to notify him and from that point onwards he did not take any of our calls nor respond to any messages. When we laid a formal complaint with bookings.com and they reached out to him twice and both times he told them that he does not approve the refund. The apartment smelled, was dirty, there was a closet stuffed with dirty laundry, the sofa was damaged, dining room chairs were broken, bathroom was dirty and the pedestals were broken. This was after him telling us that the apartment was safe to bring my baby into. The apartment he gave us is mentioned in the detailed picture below. It is completely different from the pictures in the bookings and some pictures of the other place is here. The guys number is here so that you can contact him and make sure that you are actually getting what you booked. If I were you, DO NOT BOOK with this guy. He is a SCAMMER!

Cheap and cheerful accommodation in a good location. Few things needed updated and repaired/replaced but everything you needed was available, clean and comfortable. Communication was A1 with directions on how to get the keys and really lovely people to help you.

Nothing too serious to report

Even tho we couldn't check in till 6pm and the key wasn't in the lock box only due to the cleaner still cleaning the property. The host was very quick to respond to me. Apartment was lovely. If you don't drive then you need to get ubers to town. Had all kitchen facilities Plenty of towels and 2 lovely bathrooms

Not the host fault at all but no close bus route to town however they can't controll this

Perfect for our family - great location and quiet too . Nice and spacious for the family

Nil

The property was very spacious,dog friendly comfortable and had everything we ever needed to make it the most perfect relaxing break. It is also in a fantastic location very close to a park restaurants as well as a cinema,shopping centre and transport links to the city centre which are all in close proximity. I would highly recommend this apartment to families and friends and those who are seeking the perfect escape.

Great location , close to all amenities, host was very welcoming, good value for money and beds were very comfortable would highly recommend 10/10

Nothing