Cliff and Coral Varkala, North Cliff

**Extremely disappointing and distressing experience — please exercise caution** I made a last-minute booking with this hotel and, while travelling, contacted the property to confirm arrangements. I was informed that my family could not be accommodated under their policy and was asked to meet them at the property. After arriving, I was then told that there was no valid booking and that no refund would be provided because my age and the ages of my family members allegedly did not fall within their policy guidelines. My concern is that any such restrictions should have been clearly disclosed **before accepting the booking and taking payment**. If there were age restrictions, family restrictions, or eligibility conditions, these should have been prominently highlighted during the booking process, with customers prevented from proceeding if they did not meet the criteria. I could not find any clear warning or prominent disclosure of such restrictions at the time of booking. Refusing accommodation after accepting the booking, while also refusing a refund, caused significant inconvenience, distress, and disruption to my family’s travel plans. I have initiated formal action to seek resolution and compensation for the losses and distress caused. I hope this encourages the property to improve its booking transparency and customer handling processes so that other travellers do not face a similar situation.

**Extremely disappointing and distressing experience — please exercise caution** I made a last-minute booking with this hotel and, while travelling, contacted the property to confirm arrangements. I was informed that my family could not be accommodated under their policy and was asked to meet them at the property. After arriving, I was then told that there was no valid booking and that no refund would be provided because my age and the ages of my family members allegedly did not fall within their policy guidelines. My concern is that any such restrictions should have been clearly disclosed **before accepting the booking and taking payment**. If there were age restrictions, family restrictions, or eligibility conditions, these should have been prominently highlighted during the booking process, with customers prevented from proceeding if they did not meet the criteria. I could not find any clear warning or prominent disclosure of such restrictions at the time of booking. Refusing accommodation after accepting the booking, while also refusing a refund, caused significant inconvenience, distress, and disruption to my family’s travel plans. I have initiated formal action to seek resolution and compensation for the losses and distress caused. I hope this encourages the property to improve its booking transparency and customer handling processes so that other travellers do not face a similar situation.

Good

Good

Staffs behaviour was good

Major cleaning issue

I loved the hospitality from Sree. Brother was good and kind. He was guiding throughout. Hostel is walkable to cliff. Excellent vibe. Safe for women travellers.

Parking is a bit far but walkable. Washroom was not neat. People smoking outside the hostel was bad. There should be seperate smoking zone. Our room was on ground floor so people were smoking in the front sitting and it was sooo bad .

The stay was very peaceful and cozy. And the host Jeevan was very friendly and helpful … the rooms and the dining area are all very clean and beautiful.. it was literally on top of the cliff and … very much recommended stay fr. I had the best time there.

Nothing