LSI Resorts at Ala Moana

The room smelled musty and the floors were dirty.

First... Ala Moana by Mantra is so much better than LSI. Battery was dead on card key door lock, only 2 of the 4 lights in room worked. Room needs a deep cleaning, musty smell, fruit flies, lots of dust, stained rug, black mold in corners and ceiling by AC. Only one coffee cup, one drink glass, no soap dish, broken/wiggly toilet seat. Will not book LSI room again. LSI is a small management company for privately owned rooms, separate from the actual hotel property. We stay at Ala Moana at least 20 nights a year.

I had no idea this was not the hotel and I will never reserve this way again. Even when checking in you are treated differently. I found trash inside one of the cabinets and carpets looked dirty. Bathroom outdated and had a leak. Not having room service and only being able to reach someone at certain hours is not what you want when staying at a hotel.

Perfect location Next to convention center

Please fix chair in room Pinched my hand Don’t want someone to get hurt

Location

Amenities were dated

Na

Bathroom rug needed changing. Had to ask to have shower curtain changed because of mildew and needed extra coffe cup. Bathroom floor underneath sink needs to be swept and mopped.

Excellent customer service

The easy access to the mall next door

Bad