SureStay by Best Western Channelview

Tub size

Instead of being able to extend the stay, we have to rebook and pay an EXTRA $100 cash for a pet!!! That is ridiculous!!! We've already paid $255 EXTRA and will have to pay ANOTHER $100 cash soon because their system doesn't allow Extending your stay. It only allows a Rebook...

The staff is friendly. And the price can't be beaten in the area. For animals, it is only $10 a day up to $100 per stay, so I'm glad it doesn't go any higher. And they only take that payment in cash, so that's a little harder, but doable. No receipt though. The tub is wider and a little longer than what we're used to, so that's a major plus! I have only seen 2 medium size roaches since we've been here... So that's good, I guess.? We for sure have not seen any bedbugs, ants, spiders, etc. They wash blankets and sheets every Wednesday, so that's a plus. They wash towels every Mon, Wed, & Fri, so another plus.? You need a key to get in from every door from the outside, major plus. The TV works.

The pictures are fake. The icebox is no taller than 4ft, and that's freezer included. The pictures show a full size icebox and freezer, but this is a mini fridge with a tiny freezer on top. The description says, and the pictures show a "kitchenette" with the burner and coffee machine in every room, but they are non existent. You only get a 6inch sink you can barely fit your hands in to wash them. We had to buy our own burners and didn't even bother with a coffee pot. You can "borrow" their burner whenever you like, but that's just awkward when you work nights and feel bad waking people up just to cook. Or go borrow it 2-3 times a day, depending on what it is your making or cooking throughout the day, for the day, every day. There are no snacks in the vending machine besides this one lonely pack of I think cookies. Besides that, it is completely bare. The soda vending machine doesn't work either. Once again, you have to go to the front desk and inquire about a soda and I guess buy it there. At least, that's what the paper states that's taped to the front of the machine. The wifi is spotty at night, and sometimes it just completely turns off. The chair in the room is broken. There is no way to stop the chair from leaning too far back and making you look at the ceiling while you feel like you're about to fall backwards. There is a place for an iron, they even give you an ironing board, but no iron. The bottom drawer of the dresser is stuck, and I think I seen someone's clothes in there, but can't open it enough to really see. They don't give complimentary shampoo, conditioner, toothpaste, toothbrush, etc. Only 2 tiny clear plastic cups and a single small bar of soap. The fire alarm is Super annoyingly sensitive and will go off for a little heat from cooking. And it is driving us bonkers with a very loud chirping every 10 seconds, 37 seconds, 23 seconds, and/or 16 seconds.

Nothing

Everything