Jay's Villa Umalas

Very huge villa

it's all a bit decadent

The place was big with the room on the top floor and pool area on the bottom. The staff were friendly. Nice bathroom.

The staff were nice but pretty clueless about what we had purchased. When we arrived we were told that we had not bought breakfast- I had to tell them that we had bought breakfast to which they then agreed. Everyday they gave us 2 bottles of water- we were due 4 according to the booking and were unaware of this when I mentioned it- I then had to remind them daily to bring 4 bottles. We were due a discount on meals, this was never brought up by them. They don’t take card so had to pay them using all of our cash which is very inconvenient. The villa itself is rundown and needs some serious maintenance and cleaning. The decking was broken and a hazard. The pool had missing tiles and the walls were covered in mould outside. The appliances (kettle, toaster and fridge) were all old and dirty. A villa of this size should have an actual kitchen there was no need for this to be missing. When we arrived there was no toilet roll in the room and after cleaning the room they took all of our towels and didn’t replace them. When I mentioned this they said they now has no towels for us so we were given some pool towels. I was told on 3 occasions towels would be here in an hour and AGAIN I had to message them to bring them the next day as heard nothing from them. With some proper management and repair this place could be really good.

location is good, people who work are kind

the property is run down, many things is broken. i saw rat on my AC. theres rusty nail on the patio by the pool. on 2nd day the wifi doesn’t work. need major renovation.