Hilton Garden Inn Kota Kinabalu Tuaran

The reception counter staff were inefficient. We booked 5 rooms. Check in was supposed to be at 3.00 PM, but we only received the last room at 5.30 PM. Some rooms had no towels at all. Even after requesting them, we had to ask three times before they were delivered and not all rooms received towels.

Very beautiful resort, restaurant is great, nice resting areas by the beach, sometimes you can see free-range cows resting there which is stunning; pool is very lively; staff is very friendly; and we went for a mangrove river cruise in the morning, which is special; room is a lot nicer than I expected, very comfortable. All in all, it's good value, I certainly would go back if I'm in the area again.

I like the variety of food during breakfast. Add hot chocolate drinks next time.

During the downpour, some areas of certain buildings got rain water leaking.

Waiter Max in the restaurant was very helpful and nice. Size od the bed. Size od bathroom was sufficient, good toilettaries.

Our rooms were not ready upon arrival, when we wanted to have drinks at bar while waiting, bartender said we cannot order drinks before 4pm. Electricity went down few times. When neighbours from other room moved out, hotel staff started to renovate the next room and spoiled the air with glazure on wood. The smell was poisoning. Sea quite far from rooms.