Geo38 Genting, T2-27-13A, Jalan Permai 2, 69000 Genting Highlands , Genting Highlands, my
Luxurious Amenities
Experience tranquility by taking a dip in our infinity pool or stay active at the fitness centre.
Family-friendly Facilities
Children will love the kids pool, indoor play area, and children's playground.
Convenient Location
Just a short drive away from popular attractions like the First World Plaza and Royal Selangor Pewter Factory.
Book now for an unforgettable stay at Geo38 Prime Suites Genting Highlands.
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Guests highly rate the clean environment and frequently praise the great views.
MYMYunit is spacious and comfort.
There are no activities available, and the facility floor appears unattractive and poorly lit at night. The property environment also does not match the advertisement photos and lacks the expected “wow” factor. Facilities within the compound are limited. The lift waiting time is long, and the unit is not clean, with noticeable dust and a corroded kettle. Additionally, the management is difficult to reach by phone and only communicates via WhatsApp or WeChat. The key collection process is inefficient, with a waiting time of nearly two hours.
MYMYMYSo far okay
Hair dryer was not working, kettle was so dirty very smelly, when we open the window we found condom outside😢. Cleaners should clean properly and check everything
MYHi, I would like to raise a complaint regarding my current stay at Geo 88 Genting. I have been using Booking.com for more than 5 years, and this is the first time I have encountered such an issue. I am quite disappointed with the experience. Before check-in, I had clearly informed that I require parking for 2 cars and had provided all necessary details including my identification and car plate numbers as requested. However, upon arrival, there was no clear instruction given regarding the designated parking lot. I also attempted to contact the management, but my calls were not answered. Due to this lack of communication, one of my cars was parked in an area that I was not informed as restricted, and it was subsequently clamped. This has caused inconvenience and financial loss on my side. I believe this situation could have been avoided if proper guidance was given by the management. I kindly request the management to take responsibility and resolve this issue, including the clamp charges, before my check-out tomorrow. Thank you.
I am quite disappointed with my stay at Geo 88 Genting. I have been using Booking.com for more than 5 years, and this is my first bad experience. I had already informed earlier that I needed parking for 2 cars and provided all details as requested. However, there was no clear instruction given regarding the correct parking lot. I even tried to contact the management, but calls were not answered. Due to this miscommunication, one of my cars was clamped, which caused inconvenience and extra charges. This could have been avoided if proper guidance was given. Overall, poor communication and lack of assistance from management. Hope this can be improved for future guests.
MYGreat location
No
MYVery SATISFIED, very clean, kids enjoy in the bath tub
MYMY