Oriva Nestlay Rooms Ramnad

They cancelled the reservation done with booking.com while I contacted the property through the telephone number which is provided to pay advance amount and rebooked on the same date and same amount on their own to avoid paying the portion of money to booking.com. I was really upset the way they do the business. I have all the proof that I have stayed in the property on the above dates.

Good

Good

good stay

no

Location is good. Room is spacious.

Bathroom was smelling of urine as soon as we entered. After requesting for cleaning it did not get better. Only one bath towel and no hand towels were in the room for 2 persons upon check in. They were provided after requesting only. Bathroom doormat has not been changed for a decade maybe. Kindly use fresh door mats for rvery guest checking in!!!

I SHOULD HAVE READ REVIEW on Google before booking this one. Worst ever experience and ruined our holiday. Booked and paid the deposit as they wanted. Got email saying all confirmed. But on the day of checking in got an email saying booking cancelled with no reason given. We were already on the way travelling with children and good 500 k travel. Tried to call their customer service, they would not answer and asked me to call booking.com. Booking.com was even worse. Nine of their contact numbers work and their online portal does not work. Still sent a message, but no response. We were anyway on the way and reached there. Guy at desk told me there is no booking made. Ended up paying 3 times the money as it was last minute booking. Then I looked at google and exactly same experience with another customer. It looks like based on the demand FAB hotels will cancel your booking to get more money from others!! I could not belive, booking.com responded by email after 2 days. Just to say sport for our experience and not got money back.