Ealing Broadway Great Stay 7-Minute Walk from the Underground

Everything was good clean and a good value for money ,train station is 5 minutes away we will be back for sure

The property was fine, good location, very basic but we only stayed one night so it didn’t matter.

The management was appalling. On the day, whilst travelling, I received an email asking for details of the other person staying in the property, which I provided. Then they asked for reason for staying and said I need to pay the safety deposit but didn’t give instructions on how. I didn’t receive the address or any instructions on how to get there so it took me a while to find it. Finally I found it but couldn’t enter without the code. When I called the number provided in the confirmation email the person I spoke to said I need to pay the deposit but again, didn’t say how to do that or how to get in. She said she’ll get back to me in five minutes. Half an hour later nothing so I tried calling the number but no answer. Finally three hours later and only after I’ve spoken to Bookings customer service I received instructions for paying the safety deposit and after I did that I got the instructions on how to enter the property. It was an incredibly stressful experience and I wish I chose a more expensive place to stay.