Nirvana Cosmopolitan Hotel - Convention & Sports Center

The whole hotel is fabulous, staff, service, food,beach, facilities..... ext all are more than wonderful, we had gor more than what we actually paid. The staff on the resturants are more than great 👍 👌 👍 👌 👍 👌 👍

good value for money

Location

Scam Warning – Be Careful When Booking This Hotel I’ve been staying in resorts and hotels with all-inclusive options for more than ten years. Usually, when booking through Booking.com, I simply filter for all inclusive and choose from the listed prices. That’s exactly what I did this time. However, when I arrived at the hotel, the receptionist told me that my booking was only for bed and breakfast—but I had paid the price of all inclusive. At that moment, another guest was already arguing about the exact same issue, and later I saw that even more families had been misled. How the scam works: • To appear in the all inclusive filter results, the hotel lists its all-inclusive price. • Then, to look more attractive in the search results, they also add a bed and breakfast option at the same price level. • So even though you filter for all inclusive, you may actually end up with bed and breakfast without realizing it, because the price seems normal. When I asked to cancel, the hotel refused to refund me on the spot. The salesperson told me that maybe after one month, if the head office approved, I might get my money back. This felt like a hostage situation. In the end, I had to pay an additional €1,100 to upgrade to all inclusive. False advertising: • The hotel’s own current-year advertisements (June of this year) promoted facilities that were not available at all. • Even after paying for all inclusive, many food and beverage items required extra payment. • Pool table games were not included, only table tennis was free. Quality and cleanliness: • Rooms were cleaned regularly, but the rest of the hotel was dirty. • The hotel is pet-friendly, but the walkways and poolside areas constantly smelled like dog feces. • In the kids’ pool, elderly guests were openly smoking, drinking glass bottle of beer and no staff intervened. • The lifeguard at the main pool was on her phone all day and not paying attention.

Wszystko top

Sehr hygienisches Hotel; kein Chaos während Buffet-Zeiten, da serviert wird. Überall eine Nespresso Maschine zu finden und somit für Nespresso-Liebhaber einfach genial.

Super hotel Accueil genial personnel attentif et disponible Propre calme Activité et animation a foison Cuisine délicieuse et variée Tout est mis pour le bonheur du résident Par contre mauvaise expérience avec l agence Jolly pour les excursions c est de l arnaque tres mauvaise organisation je déconseille vivement

La sortie d exercursion avec l agence JOlly

Lots of activities

Not a very good kids zone, far away from hotel, should be one inside the hotel , very dirty, bed is not comfortable -mattresses very hard. Showers are dirty/moldy, water keeps changing from hot to cold very fast, even when on the same setting