Hotel Casa Tortuga Tulum - Cenotes Park Inclusive

We loved being so close to the Cenotes and to Tulum without actually staying in town. Our kids loved swimming in the Cenotes & the pool & seeing the jungle/forest. They saw lots of iguanas and we even saw monkeys one evening in the trees and the kids were so excited. It was a beautiful place and we had an amazing experience.

Wish there was more than one restaurant in the place & they need to spray for insects. We had quite a few spiders and even killed a scorpion one night, I am used to the insects but it kinda freaked my wife out. She is from Sonora in the desert and the spiders and bugs are not like they are in the jungle’s. She just wasn’t used to it. I loved it, lol She is more of a city girl.

The hotel was nice enough, with spacious rooms. It is pretty far off from everything else, but this was advertised, so no surprise there.

The main reason we chose this hotel were the cenotes that were included in the price. When we got there it became clear that this was a turist trap. The place was extremely crowded. We started the tour, and after seeing their "underground" cenotes we decided to leave (not really underground). I would recommend this hotel for the hotel itself, if you don't mind that it's a little far off. But I would definitely not recommend their cenotes, too many people.

Big room, clean and confortable

Cold shower, nothing to sit near the pool, crowded cenotes

Large, clean and comfortable room, and great to get full access to the park. Also close to some other great Cenotes, and not far from Tulum town.

Only thing was the mosquitoes, just by opening the door quickly it was 50 mosquitoes, same for inside the car. There seemed to be some sort of mosquito nest right outside the door.

This was for an extra night after we finished staying nearby with a larger group. It was nice and relaxing, especially with access to the cenotes. The facility is new and spotless, even with some plumbing issues.

The water stopped flowing in the morning, there was some plumbing issue. Hot water would run out quickly when there was water. The shower head was broken and would spray water in a bad direction.

The hotel location is great , very quiet zone.

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The cenote park to be included is definitely nice. It's a very beautiful park and on the outside the hotel looks nice too. Security is friendly. Lots of iguanas to see.

The room has lots of humidity and smells not good due to that. There wasn't a hair dryer available and no hooks for towels or clothes. We didn't get new sheets for the bed they just made it look pretty and that's it. The cave restaurant collapsed 1 month before our visit so no romantic dinner inside the cave restaurant. The location can be a little too remote for some and there's no activities at night there. Everything is closed.

Room was big and had everything we needed for our stay (fridge, microwave, dishes). Also we loved cenotes and excursions there, nice staff, very cool experience.

We didn’t have hot water almost every day, it was really frustrating. It hard to get food for breakfast in the mornings, only one small place and you don’t understand what time is it open. Anyway, you can bring your own food from the city Tulum (15 minutes) drive or eat there at restaurants. Cleaning staff wasn’t polite, after greeting them, they even don’t answer..

The shower was cold 3 days